US-E-Consulting- Workday Delivery Manager-In Center-HC/HCaaS-USDC Path B DK

Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? 

If so, consider an opportunity with our Human Capital Offering Portfolio at our US Delivery Center – we are breaking the mold of a typical Delivery Center.

We deliver proven solutions to help drive transformation, improve productivity, and streamline business operations in all areas of project and program management. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …

Human Capital

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Human Capital As-A-Service

The Human Capital as a Service (HCaaS) Operate Group brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. Human Capital’s Asset group will continue to evaluate and incorporate new products and operate services in our portfolio as we grow. We will help clients navigate the future through our assets and service, including Research & Sensing, People Analytics, Workforce Assessments, and Future of Talent Optimization, among others.

We are looking for a manager to join our Post-implementation Support team (AMS) and help us continue to set the standard for business applications used by Deloitte Human Capital clients and practitioners. This role will execute key PMO activities within an existing product line. This professional will work in our service delivery team and be expected to work closely with asset management and global consulting stakeholders to provide post-implementation support.

Responsibilities

As part of HCaaS’ “in the service of” philosophy, the Workday Delivery Manager role will be responsible for managing day-to-day client delivery needs and expectations. You will work across multiple geographies and industries to support the delivery of a global solution to our clients. The right candidate will develop relationships throughout HCaaS, and with each client project team. You will help generate client impact and market Deloitte services driving customer success.

You will:

• Responsible for the client and team management including proactive value creation activities.
• Support pre-sales activities, solution design and project planning.
• Participate in scoping discussions and develop pricing models for client engagements.
• Guide project teams with knowledge transfer, client interpretation, and analysis of data, as appropriate
• Act as project manager for a project portfolio and perform exceptional organizational skills tracking progress and milestones across multiple projects at one time.
• Manage day-to-day interactions with assigned project teams and communicate clearly and concisely across multiple stakeholders to meet on-time completion of projects.
• Facilitate a regular cadence of calls throughout each project and keep stakeholders informed of progress.
• Understand and manage scope of each project and act as first tier escalation.
• Manage project delivery resources and review all deliverables prior to sending to project teams.
• Provide asset delivery support to our global member firms, as appropriate.
• Partner with Asset Strategist and Client Experience Lead to provide world-class delivery solutions, including asset development and growth, sales enablement, and financial reporting.
• Drive the improvement of processes and build efficiencies and scalability across our delivery approaches.
• Understand risk areas for the asset with the expectation to raise them when necessary.

The key skills required are as follows:

• 5 years of people management experience
• 10 of consulting and/or industry experience.
• Responsible for the client and team management including proactive value creation activities. Support pre-sales activities, solution design and project planning.
• Strong business acumen
• Proven collaboration and teamwork skills
• Microsoft Word, PowerPoint and Excel experience
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
• Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
• Bachelor’s degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations.
• Limited immigration sponsorship may be available.

Preferred:

• Advanced Degree
• Workday certification
• Experience with global client delivery or project teams
• Project management experience
• Experience managing multiple Workday post-implementation project simultaneously a plus.

Ideally, candidate should be able to demonstrate the following competencies:

• Maintains composure when facing challenges.
• Has a positive work attitude that energizes others.
• Learns while observing and can quickly apply new knowledge and skills.
• Has strong interpersonal skills.
• Uses experience and proven methodologies to develop solutions.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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