What are the responsibilities and job description for the US E-Consulting Services-Customer-Sales & Service-COM CM DC SF Technical-Salesforce position at Deloitte US?
Salesforce Technical Senior Consultant
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work you'll do
As a Digital Foundry Operation & Innovation Senior Consultant you'll work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.
The Team
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.
Qualifications
Required
- 5 years of consulting and Salesforce experience
- 3 full life cycle Salesforce implementations
- Experience with at least 2 of the following clouds: Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, Integration Cloud
- Experience in Lightning (Aura and LWC)
- 2 years of leading / managing a work stream on enterprise implementations
- Ability to travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
- Salesforce certifications
- Limited immigration sponsorship may be available
- Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
Preferred
- Previous Big 4 experience
- Solid understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
- Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical