What are the responsibilities and job description for the US E-Consulting Services-Customer-Sales & Service-Amazon Connect Lead Technical Architect (Specialist Leader) position at Deloitte US?
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on May 31, 2026.
Work You’ll Do
As an Amazon Connect Lead Technical Architect, you will lead the strategy, architecture, and delivery of complex Amazon Connect and broader AWS-based customer experience solutions for our clients. You will oversee end-to-end solution design, provide program and delivery leadership across onshore and offshore teams, and help ensure high-quality execution across engagements. In this role, you will advise clients and senior stakeholders on leading practices in Amazon Connect and AWS services, drive technical excellence, and shape scalable, secure, and business-aligned solutions. You will also play a key role in building and mentoring high-performing teams, strengthening client relationships, and identifying opportunities to expand Deloitte’s impact through follow-on work and new sales opportunities.
The Team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required:
- 10 years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
- 5 years project experience architecting, building, and supporting cloud-based solutions on AWS
- At least 4 years of experience leading multiple project teams simultaneously on relevant engagement
- Applicable cloud certification within AWS
- Bachelor’s Degree in Computer Science, Engineering or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred:
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Working knowledge and experience of MS Office applications and tools
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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Salary : $167,000 - $307,500