What are the responsibilities and job description for the US E-Consulting Services-Customer Digital Foundry Operate & Innovation - Salesforce Technical Manager position at Deloitte US?
DFO&I Salesforce Technical Manager
Louisville, KY
Our Deloitte Customer team helps organizations build deeper customer relationships through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We bring together strategy, advanced analytics, Generative AI, technology, and creative design to enhance customer experiences and support growth and value creation. Our professionals include strategists, data scientists, operators, creatives, designers, engineers, and architects. Together, we balance business strategy, technology, creativity, and ongoing managed services to address complex challenges across customers, partners, constituents, and the workforce.
Work you'll do
As a Manager, Technical Transformation on the Digital Foundry, Operate, & Innovation team, you will help lead digital transformation initiatives, support delivery of managed services, and drive innovation across client platforms and solutions.
- Oversee day-to-day operations for digital platforms, applications, and technology solutions.
- Lead cross-functional teams to support service delivery, operational performance, and issue resolution.
- Monitor service level agreements, performance metrics, and operational outcomes to maintain delivery standards.
- Collaborate with client stakeholders to understand business needs, define operational priorities, and shape transformation roadmaps.
- Identify and implement opportunities to improve efficiency, scalability, reliability, and innovation across managed services.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.
Qualifications
Required:
- 8 years of consulting experience, customer operations experience, customer implementation experience, or a combination of these
- 5 years of experience in end-to-end technical execution across multiple applications and infrastructure platforms
- 5 years of consulting experience with Salesforce
- 3 full lifecycle Salesforce implementations
- Bachelor's degree
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Master's degree in Computer Science, Information Systems, or another technology field, or equivalent additional years of experience
- Experience managing global service delivery across multiple delivery centers
- Experience with software development lifecycle methodologies, including Agile, Scrum, or Rational Unified Process
- Experience in one or more industry sectors, including Financial Services, Life Sciences, Manufacturing, Technology, Retail, or Media
- Experience presenting ideas to client stakeholders and to technical and non-technical audiences