What are the responsibilities and job description for the US E-Consulting-Project Delivery Specialist – Cupid/Radiant Epic Support Specialist- CBO- Operations and Technology Transformation-PDM 185466 position at Deloitte US?
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Specialist – Epic Cupid/Radiant Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. This role is remote.
Work you’ll do/Responsibilities
- Manage aspects of delivery for their respective modules/services (e.g, Beaker), including day-to-day operations, quality, leadership and status reporting
- Manage maintenance and standard change requests from the client’s Application Managers and analysts; track related service metrics
- Collaborate with the client’s Application Managers on in-scope activities and identify associated changes and documentation requirements
- Validate that requirements are complete, and gather additional information as needed from client staff
- Assign and prioritize work to offshore analysts; engage with the client’s Application Managers on planning, issue resolution, and communications after Deloitte Consulting’s offshore working hours
- Integrate Deloitte Consulting’s offshore team into the client’s delivery through additional engagement in huddles and working group collaboration to achieve optimal work production
- Participate in change management, application and team meetings with client staff
- Participate in operational management meetings and program leadership committee meetings with identified client stakeholders, as required to perform the Services
- Validate output and work with client staff
- Develop mitigation strategies for active risks/issues; oversee through to resolution and approvals
- Identify areas for process improvement and efficiency gains in collaboration with the client.
The Team
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.
Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization.
Qualifications
Required
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Must have strong Epic build and optimization experience, with current Epic certification in one or more of: EpicCare Ambulatory, EpicCare Inpatient Clinical Documentation, Epic Willow, Epic Radiant, Epic Cupid, Epic Beaker, Epic Resolute Hospital Billing, Epic Resolute Professional Billing, Epic Grand Central, Epic Cadence/Prelude
- 5 years of Epic build experience required
- Experience with Epic application workflows, standard maintenance activities, and build requirements
- Experience with all aspects of testing lifecycle – unit, system, integrated testing
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Role is remote
Preferred
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations