What are the responsibilities and job description for the US E-Consulting- Customer - Sales & Service - Dynamics - Specialist Leader position at Deloitte US?
Dynamics CRM Technical Architect & Delivery Lead (Specialist Leader)
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on November 14, 2025.
Work You’ll Do
As a Specialist Leader at Deloitte, you serve as a senior advisor to both the firm and our clients, leveraging deep expertise in high-demand areas such as Dynamics 365 and Power Platform. You will help clients design and develop systems that utilize Microsoft platforms and integrate with other technologies, focusing primarily on client service delivery while also driving sales activities and thought leadership. By preparing and presenting compelling topics at seminars, conferences, and other forums, you promote increased visibility and awareness of our capabilities to generate new business. Additionally, you mentor and develop staff within your area of expertise, building the next generation of Specialist Leaders. A summary of the expectations is provided below:
- Client Service: Advise client business and technology leaders on technology trends, enterprise architecture strategy, and implementation leading practices. Build lasting relationships through day to day interactions with client executives.
- Delivery: Bring the breadth and depth of Deloitte’s capabilities and talent to deliver technical solution which allow clients to achieve their business strategy. Present technical solution alternatives and recommendations aligned with the client’s business and technology objectives. Participate in project estimating, planning, contracting and staffing activities. Manage technical and/or functional teams to design, build, test and implement enterprise applications. Anticipate, raise, and resolve issues which pose risk to the project. Monitor progress and quality. Track and report status.
- Business Development: Participate in sales pursuits as a pursuit lead or subject matter advisor. Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier. Develop and maintain relationships with top decision makers at clients to understand their needs and identify opportunities to help grow the account.
- People Development: Perform role of mentor and coach to help others achieve their career objectives. Actively participate in community, recruiting and onboarding activities. Develop staffing plans and screen candidates for positions on projects. Provide leadership and support for staff on projects and in local offices. Perform regular check-ins with team members and people for which you coach as a part of the performance management process.
- Eminence: Lead go-to-market and internal initiatives which drive growth of the practice, drive efficiency and profitability, improve quality, and increase the knowledge of our staff. Author or co-author articles, whitepapers, or presentations. Speak at conferences, universities, or other forums to promote Deloitte’s brand.
The Team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative experiences across customer service, sales, and field service. We blend strategy, technology, and creativity to solve complex challenges—bringing customer strategies to life and creating new markets. Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations, elevate customer service interactions, and enhance field service delivery. By leveraging advanced analytics, Generative AI, transformative technologies, and creative design, we help clients build deeper relationships with their customers and drive sustained growth and value creation.
Qualifications
Required Skills
- 8 years designing and delivering solutions for enterprise clients using Microsoft Dynamics CRM, Power Platform, Microsoft 365, and Azure, across projects with budgets exceeding $1M.
- Designed and implemented conceptual and technical architectures for 10 large-scale deployments, including Dataverse security frameworks.
- Developed and extended Dataverse using Plugin development, JavaScript, Azure Functions, and PCF components in at least 5 major client projects.
- Led or executed data migrations and integrations for 10 systems using Power Automate, Dataflows, Data Gateways, Custom Connectors, and Azure integration tools.
- Administered and optimized Dynamics CRM and Power Platform environments, including successful deployment of the CoE toolkit in multiple global organizations.
- Proficient in C#, Dataverse Web API, Power FX, PowerShell, and related technologies, with hands-on experience across 8 enterprise implementations.
- Utilized modern DevOps tools (content repositories, version control, CI/CD pipelines) to support continuous integration and delivery for 5 major releases.
- Led and mentored teams of 5–20 developers, including managing global and offshore CRM teams on multi-year transformation programs.
- Directed solution design to meet technical, operational, and user requirements for projects impacting 1,000 users.
- Managed and delivered 5 large-scale technology projects from inception to completion, ensuring successful end-to-end project delivery.
- Consistently achieved high client satisfaction scores (e.g., 95% positive feedback) by effectively managing customer expectations and fostering strong client and peer relationships.
- Bachelor's degree or equivalent number of years of experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred Skills
- Familiarity with other cloud platforms (AWS, Google) and CRM applications (Salesforce, Oracle, SAP, ServiceNow)
- Strong understanding of multiple SDLC methodologies (Agile, SCRUM, RUP, etc.)
- Expertise in solution selling: identifying client pain points, defining solutions, and contributing to proposals
- Excellent oral and written communication, including presentation skills (MS Visio, MS PowerPoint)
- Strong problem-solving and troubleshooting abilities, exercising mature judgment
- Commitment to professional client service excellence
- Ability to communicate complex concepts to both technical and non-technical audiences
- Skilled at developing an understanding of customers’ business and project scope
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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Salary : $167,000 - $307,500