Mortgage Shipping Coordinator

POSITION SUMMARY

The Shipping Coordinator is responsible for ensuring all closed loans are complete, accurately documented, and delivered to investors and government agencies in a timely manner. This position plays a critical role in Delmar Mortgage's post-closing process by ensuring loans are purchase-ready, compliant with investor and agency requirements, and free of documentation deficiencies.

POSITION RESPONSIBILITIES

Post-Closing Documentation & File Review

• Verify complete closing packages are received within three business days of closing.
• Follow up with settlement agents or closing companies regarding missing documentation.
• Upload all documents into Encompass and ensure documents are indexed to the correct folders.
• Review loan files to identify and obtain missing documentation.

Investor Delivery

• Deliver loans through investor portals and Investor Connect.
• Verify documents have been successfully uploaded and accepted.
• Resolve delivery exceptions as needed.

Government Agency Requirements

• Process FHA, VA, and USDA loan requirements, including but not limited to:

• FHA: insurance payment, MIC upload, and MRC transfers.
• VA: funding fee payment and LGC upload.
• USDA: guarantee fee payment, LNG upload, and lender record changes.
• Navigate agency websites to ensure loans are eligible for purchase and insurance.

Mortgage Insurance Coordination

• Coordinate with mortgage insurance companies to activate or update coverage.
• Ensure required mortgage insurance documentation is complete and accurate.

Compliance, Records & Escalation

• Maintain accurate records and documentation.
• Ensure investor and regulatory requirements are met.
• Escalate issues that may delay loan purchase or funding.

REQUIRED KNOWLEDGE & SKILLS

• Working knowledge of mortgage closing documents and post-closing processes.
• Experience with Encompass or a similar Loan Origination System (LOS).
• Ability to navigate investor and government agency websites.
• Strong communication, organizational, and time-management skills.
• Excellent attention to detail with strong analytical and problem-solving abilities.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Ability to work independently and collaborate effectively with internal and external partners.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.

PREFERRED QUALIFICATIONS

• Previous mortgage shipping or post-closing experience preferred.
• Knowledge of FHA, VA, USDA, Fannie Mae, and Freddie Mac delivery requirements.
• Experience working with mortgage insurance providers.

Delmar Mortgage is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Delmar Mortgage is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Delmar Mortgage are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Delmar Mortgage will not tolerate discrimination or harassment based on any of these characteristics. Delmar Mortgage encourages applicants of all ages.