Retail Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Retail Manager

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

Position Summary

The Retail Manager is responsible for the overall leadership, operations, and financial performance of Dellshire Resort’s retail outlets, including the Main Lobby Retail Shop and the Family Entertainment Center (FEC)/Concessions Retail location. This role oversees daily operations, merchandising, inventory control, staffing, and guest experience to ensure both locations reflect the immersive Dellshire brand while driving revenue and profitability.

The Retail Manager serves as a culture leader, developing a team that delivers exceptional service and creates memorable guest interactions aligned with Dellshire Resort’s commitment to imagination, wonder, and togetherness.

Why You’ll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

• Lead daily operations of both retail locations, ensuring consistent service standards, presentation, and brand alignment.
• Recruit, hire, train, coach, and develop retail team members, fostering a positive and engaged team environment.
• Create staff schedules based on business levels, seasonal demand, and operational needs.
• Oversee merchandising strategy, product placement, and visual displays to maximize sales and guest engagement.
• Manage inventory processes including ordering, receiving, stock rotation, shrink control, and periodic inventory counts.
• Monitor retail performance through sales reporting, labor management, and expense control to meet financial goals.
• Collaborate with leadership on product selection, seasonal offerings, and promotional initiatives.
• Ensure all retail areas maintain cleanliness, organization, and safety standards.
• Handle guest concerns or escalations professionally and promptly.
• Maintain compliance with company policies, card handling procedures, and loss prevention standards
• Support resort-wide initiatives, special events, and pre-opening activities as needed.

What are we looking for?

Who You Are

• 2–4 years of retail leadership or supervisory experience, preferably in hospitality, resort, entertainment, or high-volume environments.
• Strong leadership, communication, and team development skills.
• Experience with inventory systems, POS platforms, and retail reporting tools preferred.
• Proven ability to manage multiple locations or operational areas simultaneously.
• Strong organizational skills with attention to detail and financial accountability.
• Flexible schedule availability including evenings, weekends, and holidays.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every merchandise tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$42,000

$52,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.