IT Support Technician (Help Desk Support)

Job Description:Responsibilities and Accountabilities·        Respond to incoming customer tickets and calls/emails·        Solution support for existing clients fulfilling ongoing support needs; gather customer’s information and determine the issue by evaluating and analyzing the symptoms; redirect problems to appropriate support resource·        Foster strong customer relationships·        Multi-task, prioritize and organize all calls and emails sent to you and assigned to you.·        Document all technical inquiries and customer-reported problems in the in the ticketing system, including the nature of the support inquiry and the resolution recommended·        Participate in rotating on-call schedule·        Adhere to company policies and procedures regarding customer service, and problem escalation·        Adherence to a pre-defined schedule (Workforce Management). Qualifications and Experience:·        Minimum 2 years of experience in a customer support environment·        Minimum 2 years of experience in a technology environment·        Knowledge of customer support best practices, including support case lifecycle·        Experience and genuine dedication to customer care/support·        Excellent communication skills·        Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy·        Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous·        Ability to work effectively with minimal supervision·        Strong interpersonal skills; collaborative team player with a positive, can-do approach.·        Proficiency with Microsoft Office applications.Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50 happy clients all over US and Canada including Fortune 500 corporations.

Salary : $23 - $24