What are the responsibilities and job description for the Senior Manager, Field Service - Memphis, Tennessee position at Dell?
Senior Onsite Field Manager – Data CenterThe Senior Onsite Field Manager oversees a team of On-Site Service Engineers (OSEs) to ensure operational excellence in Data Center environments. This role is responsible for delivering high-quality field services, driving customer satisfaction, and aligning service delivery with strategic business objectives. The manager acts as the primary escalation point for critical incidents, ensures compliance with SLOs, and collaborates closely with Functional Leads to implement global best practices and continuous improvement initiatives.