What are the responsibilities and job description for the Integration Support - Federal Customer position at Dell?
Integration Support - Federal Customer (Chantilly - VA)(on-site 5 days per week: TS/SCI Required)Job summaryThe Deployment & Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment.Key responsibilities· Perform installation, integration, cabling, hardware swaps, and physical support tasks· Troubleshoot break-fix incidents and restore services as quickly as possible· Support tickets, service requests, and field issues through closure· Validate equipment functionality and document support actions taken· Coordinate with systems, network, automation, and logistics teams during deployments and sustainment· Maintain tools, spares, parts, and support readiness as required· Follow site procedures, escalation paths, and change practices· Provide direct customer-facing support in operational settingsRequired qualifications· Experience in field engineering, integration support, break-fix, deployment, or technical support roles· Strong hands-on troubleshooting skills across hardware and infrastructure components· Experience with ticket-based workflows and service response expectations· Ability to work onsite and support physically active technical tasks· Strong communication anvironments· Experience with imaging, build, rack-and-stack, or cable management activities· Experience supporting shift work, travel, or after-hours response as needed· Familiarity with spare parts control, asset handling, and escalation coordination· Experience supporting government or classified programsWork environment / program contextThis role serves as the execution layer closest to the equipment and the user. This position focuses on deployment preparation