Onboarding Manager

About Delightree

Delightree is the Franchise Operating System for modern, multi-unit brands. We help franchise organizations simplify operations and empower franchisees through a single, best-in-class platform. Training, communication, compliance, audits, tasks, and execution all live in one place so brands can scale faster, operate consistently, and gain real visibility into performance across every location.

Why We’re Hiring

As a Customer Onboarding Manager, you’ll lead every customer onboarding from kickoff to go-live. You won’t just “support customers”, you’ll drive high-stakes rollouts, guide operational change, and ensure our partners are set up for long-term success.

This is a role for someone who can problem-solve, create clarity, and deliver results in fast-moving environments.

What You’ll Do

• You’ll be the architect, project manager, coach, and trusted partner all in one. Every rollout is a chance to drive lasting operational change, not just train on features.
• Manage a book of Customer Onboardings
• Own onboarding projects from kickoff to go-live, managing 15–20 implementations at once. You’ll define timelines, drive accountability, and deliver real outcomes.
• Advise on Operational Transformation
• This isn’t basic setup support. You’ll work with franchise operators and HQ teams to improve how they run, guiding adoption strategies, change management, and system workflows.
• Lead Account Setup & Migration
• Direct the full migration process from tools like Trainual, Wisetail, or FranConnect. You’ll configure accounts, roles, permissions, and integrations tailored to each customer’s ops model.
• Run Projects Like a Pro
• Hold customers accountable to timelines. Spot risk early. Communicate proactively. Keep momentum even when stakeholders stall or scope shifts.
• Drive Change Management
• Identify champions, empower leaders, and coach resistant stakeholders. You’ll influence with authority and guide customers through meaningful behavior change.
• Train and Enable
• Deliver engaging, hands-on training for corporate teams and field operators. Your sessions won’t just teach how, they’ll reinforce why.
• Innovate and Build for Scale
• You’ll continuously improve our playbooks, templates, and onboarding flows to support a growing customer base.
• Ensure Seamless Handoffs
• Partner closely with Sales and Success. You’ll set clear expectations at kickoff and ensure a clean, confident handoff once adoption is strong and the account is stable.
  

Metrics You’ll Own

• % of customers launched
• Onboarding time-to-value
• Adoption by go-live
  
  

What We’re Looking For

• 3 years in onboarding, implementation, or project management (SaaS or startup preferred)
• Experience owning multi-stakeholder rollouts across 5–10 clients at once
• Executive presence with COOs frontline credibility with field operators
• Confidence holding customers accountable and leading with clarity
• Strong operational instincts and consultative problem-solving
• Bonus: Franchise, retail ops, LMS, or field tech experience
  
  

Not a Fit If

• You’ve never managed an onboarding project
• You’re uncomfortable holding clients accountable
• You’re not based in or near Denver (this is not a remote role)
  
  

What We Offer

• Competitive compensation
• Equity and ownership in our growth
• High-impact work with recognizable brands
• A fast-moving, ambitious team that values outcomes over politics
• Clear runway to grow as we scale
  
  

Requirements

• Based in Denver, CO.
• Authorized to work in the United States.
• Willingness to travel occasionally to HQ locations and industry events.