Dental Front Desk Receptionist

Dental Front Desk Receptionist

Delight Family Dental

Location: 104 Tyler Creek Plaza, Elgin, IL 60123
Job Type: Full-Time
Pay: Based on experience and skills

Job Description

Delight Family Dental is seeking a friendly, professional, organized, and dependable Dental Front Desk Receptionist with at least one year of dental/medical front desk experience to join our growing dental practice.

We are looking for an individual who is passionate about providing excellent patient care, communicates effectively, pays close attention to detail, and can confidently manage multiple responsibilities in a busy dental office.

As the first point of contact for our patients, you will play an important role in creating a welcoming environment, maintaining efficient scheduling, and ensuring smooth daily office operations.

Key Responsibilities

• Greet patients warmly and provide outstanding customer service.
• Answer incoming phone calls professionally, courteously, and efficiently.
• Schedule, confirm, and manage patient appointments while maintaining an organized and productive schedule.
• Handle patient check-in and check-out procedures accurately.
• Verify dental insurance eligibility, benefits, limitations, and coverage.
• Prepare, review, and submit dental insurance claims, ensuring accuracy and completeness of documentation.
• Follow up on outstanding insurance claims, denials, and unpaid balances.
• Explain treatment estimates, insurance benefits, and estimated patient financial responsibilities clearly and professionally.
• Collect copayments, outstanding balances, and other patient payments.
• Maintain accurate and up-to-date patient records using dental practice management software.
• Coordinate with dentists, dental assistants, and other team members to ensure efficient patient flow and scheduling.
• Follow up with patients regarding unscheduled treatment, missed appointments, and outstanding treatment needs.
• Handle patient questions and concerns calmly and professionally, including questions related to treatment costs and insurance billing.
• Maintain patient confidentiality and comply with HIPAA regulations and office policies.
• Maintain a clean, organized, and welcoming reception area.
• Perform additional administrative and clerical duties as needed.

Required Qualifications

• Minimum of 1 year of dental/medical front desk receptionist experience is required.
• Previous experience working in a dental office with patient scheduling, insurance verification, and front desk operations.
• Strong clerical, administrative, organizational, and data-entry skills.
• Excellent verbal and written communication skills.
• Strong computer proficiency, including email, Microsoft Office, and electronic patient records.
• Ability to handle sensitive patient information in accordance with HIPAA regulations and confidentiality policies.
• Ability to multitask, prioritize responsibilities, and work efficiently in a busy environment.
• Professional demeanor, positive attitude, and excellent interpersonal skills.
• Reliable, punctual, detail-oriented, and able to work both independently and collaboratively.
• Willingness to learn, follow office procedures, and adapt to changing priorities.

Preferred Qualifications

• Experience with dental practice management software such as Dentrix Ascend, Dentrix, or Eaglesoft.
• Experience with dental insurance claims submission, billing, follow-ups, and accounts receivable.
• Familiarity with electronic medical or dental records (EMR/EHR).
• Bilingual communication skills are a plus.
• Additional experience in dental or medical office administration is desirable.

What We Are Looking For

Our ideal candidate is someone who:

• Takes pride in delivering an excellent patient experience.
• Demonstrates a positive attitude and strong work ethic.
• Is dependable, punctual, and accountable for assigned responsibilities.
• Takes initiative and completes tasks accurately and efficiently.
• Remains calm, respectful, and professional when handling challenging patient interactions.
• Communicates clearly and respectfully with patients, coworkers, and management.
• Pays close attention to details and follows through on outstanding tasks.
• Enjoys working in a team-oriented environment and is interested in long-term professional growth.

Why Join Delight Family Dental?

• Friendly, professional, and supportive team environment.
• Modern, patient-focused dental practice.
• Opportunity for professional development and growth.
• Competitive compensation based on experience, qualifications, and skills.
• Stable and professional work environment.

How to Apply

Interested candidates are encouraged to submit their resumes through Indeed or contact our office at 224-642-4040.

Please include details about your previous dental front desk experience, dental insurance knowledge, and familiarity with dental practice management software.

Applicants must have at least one year of dental or medical front desk experience to be considered.

We look forward to welcoming a motivated and dedicated individual to the Delight Family Dental team!

Delight Family Dental
104 Tyler Creek Plaza, Elgin, IL 60123
224-642-4040
www.delightfamilydental.com

Benefits:

• Employee discount
• Free parking
• Opportunities for advancement
• Paid time off

Application Question(s):

• 1) How many years of dental/medical front desk receptionist experience do you have?

2) Do you have experience verifying dental/medical insurance eligibility, benefits, and coverage?
3) Do you have experience submitting insurance claims and following up on unpaid or denied claims?
4) Which dental practice management software have you used? (Dentrix Ascend, Dentrix, Eaglesoft, Open Dental, or other)
5) Are you comfortable explaining treatment estimates, insurance benefits, and patient financial responsibilities?
6) Are you comfortable collecting patient payments and following up on outstanding balances?
7) Are you available to work full-time according to our office schedule?
8) Are you comfortable handling multiple phone calls, scheduling appointments, and assisting patients simultaneously?
9) Are you fluent in any languages other than English? If so, which ones?

Work Location: In person