What are the responsibilities and job description for the Full Time Staybridge Suites Front Desk Associate position at DELCO DEVELOPMENT LLC?
Front Desk Associate
Front Desk & Guest Service Responsibilities
- Welcome guests with a professional and friendly demeanor
- Check guests in and out efficiently while verifying reservations and payment methods
- Assign rooms, issue room keys, and provide hotel information
- Answer phone calls and respond to guest questions and requests promptly
- Assist guests with reservations, directions, local recommendations, and concierge-style services
- Maintain accurate guest records and process payments
- Handle guest messages, packages, lost and found items, and special requests
- Resolve guest concerns professionally and escalate issues when necessary
- Support overall hotel operations and assist other departments as needed
Qualifications
- Strong communication and customer service skills
- Ability to multitask and work independently in a fast-paced environment
- Professional appearance and positive attitude
- Basic computer and phone skills
- High school diploma or equivalent preferred
Physical Requirements
- Ability to stand and/or walk for extended periods of time
- Ability to lift up to 30 pounds unassisted
- Ability to work in front desk environments
- Exposure to cleaning chemicals and kitchen equipment
Additional Expectations
- Maintain professionalism and teamwork at all times
- Demonstrate flexibility and willingness to assist wherever needed
- Uphold hotel brand standards and commitment to guest satisfaction
Salary : $17