Technical Support

TECHNICAL SUPPORT OPENING

Reports to: Director of Technology
Department: Staff
Classification: Exempt
Contract Length: 12 months

Position Summary

Delbarton School, an independent Benedictine Catholic school for young men in grades 7-12 seeks excellent candidates for the role of technical support. Candidates will provide basic, ongoing, technical support to students, faculty, and staff in the use of technology. This position reports to and is evaluated by the director of technology for Delbarton School with input and guidance from the Headmaster and Chief Financial and Operations Officer.

Responsibilities

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Serve as an advisor to school staff for general technical issues.
• Provide basic on-going first-line technical support to school staff and students.
• Troubleshoot and repair minor computer, printer, and peripheral equipment problems/issues.
• Management of accounts and reporting functions for select applications.
• Support school users with network access issues and reset passwords as needed.
• Install and customize new computers with site based software/drivers; upgrade/update software as needed.
• Provide logistical support for new computers and peripherals (physical setup & placement).
• Coordinate computer support and hardware repairs for the school, the abbey, and all related offices and events.
• Collaborate with staff on software purchases with regard to technical requirements and limitations.
• Verify technology purchases and provide logistical support for new deliveries on physical set-up and placement.
• Maintain technology inventory records for the school.
• Serve as a technical liaison with outside vendors, and serve as vendor contact on technical issues.
• Participate in on-going technical support training as required.
• Perform other technology related duties as assigned.

Minimum Qualifications (Knowledge, Skills, Attributes)

• Good knowledge of the troubleshooting and operation of computer hardware and common software applications such as Microsoft Office, GSuite, & Microsoft Active Directory, Windows and Mac operating systems.
• Thorough knowledge of methods and techniques used to maintain and repair computer equipment
• Ability to carry-out maintenance plans and repair schedules for technical resources
• Knowledge of the ticket tracking application
• Ability to communicate effectively orally and in writing, understand and execute oral and written instructions
• Ability to work with minimal supervision and organize workload
• Must have excellent interpersonal and customer service skills, be able to listen, understand and analyze problems.

Education and Experience

• High School Diploma - Computer Science Degree preferred.
• Experience providing technical support on a variety of hardware, software and operating systems.
• Industry relevant certifications preferred (i.e. Network ). A comparable amount of training and experience may be substituted for the minimum qualifications.

Physical Requirements

Some standing, walking, moving, climbing, lifting (up to 50 lbs.), carrying, bending, kneeling, crawling, reaching, handling, pushing and pulling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Disclaimer: The above describes the general nature and level of work being performed by individuals hired into this job. This is not intended to be an exhaustive list of all responsibilities and duties required. Delbarton reserves the right to change any or all content of this job description based on business needs. The incumbent, if applicable, will be notified of any changes before they become effective. Delbarton School is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
All faculty and staff are required to wear a mask while inside school buildings. We strongly recommend all of our faculty and staff be vaccinated.

Work Location: One location