CASUAL CUSTOMER SERVICE SUPERVISOR

CASUAL CUSTOMER SERVICE SUPERVISOR

Location: Cape May, NJ

Hourly Rate: $20.00

_ Must complete an application at www.drba.net_

Work schedule is primarily weekends and holidays from 10:15 a.m. to 6:15 p.m. or, 5:45 a.m. to 1:45 p.m. to cover other shifts in support of the departmental needs

Opening Date: December 30, 2025 Closing Date: Until Filled

I. POSITION SUMMARY

This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May–Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day-to-day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer-related issues; and performing a variety of administrative duties. Work schedule is shift work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to 1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will be required based upon business needs.. This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

· Supervises a sales and customer service team training, coaching and counseling staff

· Assists with setting up, promotion, selling and up-selling of all events and products offered to the public

· Handling of, and resolving of, customer complaints

· Tracks, monitors, measures productivity

· Provides the highest level of customer service and professionalism to all internal and external customers

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

· Strong ability to supervise and motivate employees

· Ability to handle multiple tasks, projects, and priorities

· Good verbal and written communications skills

· Ability to operate a variety of office and point-of-sale equipment, such as, personal computers in addition to experience with Microsoft Office products

· Cash handling experience

· Ability to provide superior customer service to everyone by responding in a courteous and efficient manner

IV. REQUIRED EDUCATION AND EXPERIENCE

· High school diploma or equivalent.

· Two years of supervisory experience preferred

· Two years of experience in sales, call center operations, or customer service

V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS

· Possession of a valid motor vehicle operator’s license

VI. ADDITIONAL REQUIREMENTS

· Applicants will be subject to a background check

· Subject to pre-employment drug testing

· Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay

If you are interested in applying for this position please complete the on-line application at www.drba.net. In addition, you also have the option of attaching a resume to the completed application.

Job Type: Part-time

Pay: $20.00 per hour

Work Location: In person

Salary : $20