What are the responsibilities and job description for the Manager position at Delaware North?
The Opportunity
Delaware North is hiring a Manager of Global Employee Experience to join our Human Resources team. As Manager of Global Employee Experience, you will be responsible for leading our efforts to create, implement, and measure programs that impact employee experience and engagement. You will be at the forefront of assessing the employee, guest, and business impact of employee experience programs.
At Delaware North, our vision of delighting our guests can only be achieved by enabling a culture where our people thrive. Building a culture where people thrive means continuing to listen to our employees so we can develop next-generation programs that positively impact our global team of 30,000 associates. This role will leverage your creativity and data/analytics skills in a fast paced hospitality and entertainment company. You will check and monitor the pulse of the employee experience, ensuring associates feel valued and interested in their work. You will also help to reshape the future of work across remote, office, and 200 hospitality venues across our globally connected workforce.
Due to the travel required for this position, up to 25%, we are open to a remote candidate.
At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.
Responsibilities
- Lead the strategy development and execution of employee experience programs across our operating locations in the US, UK, Australia, and New Zealand.
- Partner with Delaware North HR and business leaders to assess the business impact of employee experience programs.
- Measure employee engagement by listening to the voice of our employees through surveys during the employee career journey.
- Develop new best-in-class associate experience programs for our 30,000-plus global team of associates.
Qualifications
- Bachelor’s degree preferred.
- Proven experience implementing employee experience programs, preferable at a global level.
- Demonstrated results in building relationships and working with cross-functional internal and external teams.
- Ability to work in a fast-paced environment.
- Demonstrated creativity and data/analytics skills to create and execute employee experience programs, assess problems, recommend, and implement solutions.
- Ability to lead and influence decisions based on data.
- Strong organizational skills, ability to prioritize, seek clarity, and confirm objectives in ambiguous situations.
- Exceptional communication skills; comfortable presenting to groups; ability to network with diverse groups.
- Ability to travel between 11% to 25% of the time.
#LI-Remote
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.
Source: Hospitality Online