Chief Operating Officer

Pay

Minimum – Anticipated Maximum Base Salary: $219,300 – $301,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Oversee day-to-day performance across four regions by developing and coaching Regional Teams. Implement consistent standards in service, culinary execution, safety, and brand presentation. Ensure Patina delivers a premium dining experience in every restaurant, every time
• Partner closely with Culinary leadership to advance menu innovation, chef-driven programs, and guest-facing concepts that differentiate Patina in the marketplace. Support openings, launches, refreshes, special events and experience enhancements that strengthen loyalty and market relevance.
• Cultivate trusted relationships with venue and destination partners including Disney, cultural institutions, and landmark properties. Ensure alignment on business goals, contract performance, and guest satisfaction while maintaining Patina’s premium brand identity.
• Own operational P&L performance. Lead forecasting, labor management, food costs and cost controls that support growth without compromising hospitality. Collaborate with Business Development on opportunities within existing partnerships and strategic expansion into new locations.
• Build strong leadership pipelines by coaching regional leaders, advancing succession plans, and creating career mobility across Patina. Champion a culture of engagement, recognition, and service leadership that attracts and retains top talent.
• Embrace new technology, operational approaches, and guest-insight tools to accelerate service improvement and anticipate market shifts. Sponsor pilots and scale successful ideas across the organization.

More about you

• Bachelor’s degree in business, hospitality, or related field; MBA preferred
• 15 years of experience in progressive leadership roles within premium dining, resorts, and high-touch hospitality that includes multiple locations in multiple regions
• Proven success leading multi-unit, multi-city operations with full P&L accountability
• Expertise with culinary operations, menu innovation, and elevating brand experiences
• Strong partner management skills at complex venues or destination properties
• Demonstrated ability to lead change and enhance performance through people, analytics, and innovation
• A confident communicator who inspires teams and models hospitality leadership
• Ability to travel approximately 50% to support regions and partners

Shift details

Days