eCommerce Technology and Compliance Analyst

The opportunity

Delaware North Global Headquarters is hiring an eCommerce Technology & Compliance Analyst to join our team in Buffalo, New York. In this role, you will be responsible for optimizing our eCommerce platforms, driving online revenue growth, and ensuring the successful delivery of digital initiatives. This role serves as the subject matter expert (SME) for ecommerce platforms, including BigCommerce and Shopify, and partners closely with business stakeholders, marketing teams, developers, and vendors to deliver best-in-class customer experiences.

If you want a fast-paced role where collaboration and hard work are rewarded, apply now.

Pay

Minimum – Anticipated Maximum Base Salary: $62,354 - $78,100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Ecommerce Platform Management:

Serve as the primary SME for BigCommerce and Shopify platforms.

Manage platform configuration, updates, integrations, and ongoing maintenance.

Ensure platform stability, performance, security, and compliance with organizational standards.

Evaluate and implement new platform features, enhancements, and functionality to improve the customer experience.

Partner with vendors and third-party providers to support platform enhancements and issue resolution.

Revenue Growth & Business Support:

Collaborate with business stakeholders to identify opportunities that drive ecommerce revenue and customer engagement.

Support merchandising, promotions, product management, and conversion optimization initiatives.

Monitor and report on ecommerce KPIs, website performance, and customer behavior trends.

Digital Marketing Coordination:

Coordinate ecommerce support efforts across Email Marketing, Search Marketing (SEO/SEM), Paid Media, and other digital marketing channels.

Partner with marketing teams to ensure campaigns, promotions, and landing pages are implemented accurately and on schedule.

Support website tagging, analytics tracking, and marketing technology integrations.

Ensure alignment between ecommerce objectives and marketing initiatives.

Project Management:

Lead and manage ecommerce-related projects from requirements gathering through implementation and post-launch support.

Coordinate cross-functional teams, including marketing, IT, developers, designers, content teams, and external vendors.

Develop project plans, track deliverables, manage timelines, and communicate project status to stakeholders.

Identify project risks and proactively implement mitigation strategies.

Compliance & Governance:

Ensure ecommerce platforms and websites comply with accessibility, privacy, security, and corporate governance standards.

Support platform compliance requirements, audits, and policy adherence.

Maintain documentation for processes, procedures, integrations, and platform configuration changes.

Quality Assurance & Best Practices:

Implement and Recommend ecommerce, UX, accessibility, SEO, and digital best practices across all digital properties.

Conduct testing and quality assurance reviews for website enhancements, releases, and campaigns.

Ensure all website updates and ecommerce initiatives meet quality standards before deployment.

Recommend continuous improvements to improve site functionality, customer experience, and operational efficiency.

More about you

• BS Marketing, Computer Science, or related field preferred. Combined experience and education.
• BigCommerce and Shopify administration.
• Website content management and ecommerce merchandising.
• Web analytics, tagging, and tracking platforms.
• SEO and search marketing fundamentals.
• Email marketing campaign coordination.
• Understanding of UX, accessibility, and ecommerce best practices.
• QA testing and release management processes.

Shift details

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Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100 years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.