Diamond Club Lead Supervisor

Pay

$20.00 – $25.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Supervises and coordinates premium club, suite, or restaurant staff, including training and providing constructive and corrective feedback as needed
• Creates a positive and memorable guest experience by delivering professional and courteous service and maintaining a clean, organized, stocked, and safe area
• Receives and facilitates any premium guests’ and attendants’ requests and orders
• Analyzes and resolves problems with team members, guests, and the operation with the assistance of the Food and Beverage Manager
• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions
• Ensures all game day food and beverage orders arrive promptly and quickly addresses any discrepancies with the appropriate area
• Responsible for performing the end-of-month inventory for the suite pantry 

More about you

• A minimum of 2 years of supervisory experience in a front-of-house restaurant or food service position, in a high-volume environment, is required
• Previous experience with a point-of-sale (POS) system required
• Excellent guest service skills
• Strong time management and organizational skills
• Ability to work accurately, efficiently, and courteously in a high-pressure environment
• Good communication and training skills; ability to teach others as well as delegate tasks
• Basic math skills; ability to accurately account for cash and inventory
• No college degree required

Physical requirements

• Ability to lift to 50 pounds for set-up, service, and clean up of the suite
• Ability to stand and walk for the entire length of the shift, including walking up and down stairs and lifting as needed

Shift details

Days
Evenings
Holidays
Weekends
Events