Supervisor

Pay

$16.00 – $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Ensure compliance with all departmental and organizational policies and procedures. 

• Maintain a safe and clean environment for guests and associates. 

• Assist managers in training and development of the team and conducting associate-counseling sessions including verbal and written corrective action reports. 

• Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume. 

• Inspect by walking through your assigned area to monitor staff and to monitor guest needs. 

• Lead hourly staff in the daily performance of their duties. 

• Ensure venue is adequately stocked with all product and supplies needed for service. 

• Collaborate with manager concerning operational deficiencies and areas in need of attention. 

• Greet guests positively, treating each person as an individual and in a professional manner. 

• Prioritize and handle multiple tasks simultaneously. 

• Complete other duties as assigned. 

More about you

• One year front of house supervisor experience required. 

• Superior organization and guest service abilities required. 

• Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. 

• Basic computer skills including word-processing, spreadsheets, and e-mail required. 

• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest’s goodwill 

• Must be at least 18 years old. 

• Must have a flexible schedule including nights, days, weekends, and holidays. 

Physical requirements

• Ability to lift or carry 50 pounds. 

• Ability to stand or walk 100% of the time.                         

• Possible exposure to secondhand smoke. 

• Possible exposure to high volume of noise. 

Shift details

Days
Evenings
Holidays
Weekends