Premium Clubs Supervisor

Pay

$18.75 – $18.75 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Maintain a safe and clean environment for guests and associates.
• Assist managers in training and development of the team and conducting associate counseling sessions including verbal and written corrective action reports.
• Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume.
• Inspect by walking through your assigned area to monitor staff and to monitor guest needs.
• Lead volunteer and hourly staff in the daily performance of their duties.
• Ensure venue is adequately stocked with all product and supplies needed for service.
• Collaborate with manager concerning operational deficiencies and areas in need of attention.
• Greet guests positively, treating each person as an individual and in a professional manner.
• Ensure compliance with all departmental and organizational policies and procedures.
• Complete other duties as assigned.

More about you

• Must be 18 or older.
• Must be able to work weekend nights and occasional weekday nights.
• Previous hospitality and supervisory experience preferred.
• Superior organization and guest service skills are required.
• Basic math skills include addition, subtraction, multiplication, division, fractions, and percentages.
• Basic computer skills including word-processing, spreadsheets, and email required.
• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest’s goodwill.
• Able to work nights, weekends, and holidays

Physical requirements

• Ability to lift or carry 30 pounds.
• Ability to stand or walk 100% of the time.
• Possible exposure to high volume of noise.

Shift details

Days
Evenings
Holidays
Weekends