Emergency Communications Specialist

Overview

Join our dynamic team as an Emergency Communications Specialist, where your expertise will be vital in coordinating rapid response efforts during critical incidents. In this energetic role, you will serve as the first point of contact for emergency calls, providing essential support and dispatching resources efficiently. Your proactive communication skills and technical proficiency will ensure seamless interactions with law enforcement, emergency medical services, fire departments, and the public. This position offers an exciting opportunity to make a tangible difference in community safety while working in a fast-paced environment that values clarity, professionalism, and teamwork.

Responsibilities

• Respond promptly to emergency and non-emergency calls using multi-line phone systems and telephony equipment.
• Gather accurate information through phone triage, applying emergency medical dispatch protocols and medical terminology to assess situations effectively.
• Dispatch appropriate units utilizing computer-aided dispatch (CAD) software, ensuring timely deployment of police, fire, or medical responders.
• Maintain clear and concise radio communication with law enforcement officers, emergency medical personnel, and other first responders using radio communication systems.
• Enter data accurately into dispatch logs and transcription systems while adhering to security and confidentiality standards.
• Provide exceptional customer service by demonstrating professional phone etiquette and conflict management skills during high-stress situations.
• Utilize GIS (Geographic Information Systems) and GPS technology to pinpoint incident locations accurately for responders.
• Support emergency medical dispatch procedures by guiding callers through basic life support (BLS) techniques such as CPR and first aid instructions when needed.
• Analyze incoming information swiftly to prioritize incidents effectively, ensuring critical cases receive immediate attention.
• Document all communications thoroughly, including incident details, actions taken, and follow-up instructions.

Requirements

• Proven experience in emergency communication roles or related fields such as EMT experience or police dispatch procedures.
• Knowledge of GIS, GPS technology, and computer-aided dispatch (CAD) software is highly desirable.
• Familiarity with radio communication systems used in emergency response environments.
• Strong analysis skills combined with excellent written and verbal communication abilities.
• Demonstrated proficiency in data entry, typing speed, telephony operations, and multi-line phone systems.
• Ability to handle high-pressure situations with professionalism while managing conflict effectively.
• Technical proficiency with computers and familiarity with transcription or documentation tools is essential.
• Exceptional customer service skills coupled with negotiation abilities to manage difficult callers calmly and confidently.

Join us as an Emergency Communications Specialist if you thrive in a fast-paced environment where your communication skills can save lives! Your dedication will help ensure swift responses during emergencies while supporting community safety initiatives through clear, precise coordination.

Pay: From $18.75 per hour

Expected hours: 36.0 – 48.0 per week

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $19