What are the responsibilities and job description for the Help Desk Technician position at DeLallo?
DeLallo is seeking candidates for an IT Help Desk Technician in our Mount Pleasant, PA office. This position is responsible for providing technical assistance on our computer systems and serves as the first point of contact for all end users, answering questions, maintaining incoming helpdesk requests, and resolving computer problems for users in person, via telephone, or from a remote location.
This position is 100% in office - no hybrid or remote work offered.
Essential Functions:
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
- Administer AD and keep inventory of all assets
- Configure end-user workstations and laptops for deployment
- Escalate problems as appropriate following help desk procedures
- Troubleshoot printers and end-device equipment
- Maintain records of daily data communication transactions, problems and remedial actions, taken or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
- Use advanced troubleshooting skills
- Provide Wireless Support to end-users
- Provide technical assistance and support to all end-users
- Must know Windows network/ad, Win7, Win10, MS Office
- Provide accurate and timely logging of problems and resolution for problems in Ticketing System
- Provide Printer Support
- Responsible for programming and troubleshooting of all mobile devices, i.e., telephones, MIFIs, and broadband cards
Required Skills:
- Experience with IT software/hardware
- Proficient in all Microsoft Suite products and multiple computer business languages
- Excellent communication skills
- Ability to multi-task
- Ability to work independently
Required Education & Experience:
- Bachelor’s degree in Information Technology or other computer field
- A minimum of 3 years of relevant experience
- Proficient in Microsoft Suite products
- Will take into account years of experience in lieu of education
Qualifications:
WHY DELALLO
You’ll be working in a collaborative and innovative environment with an abundance of opportunities to learn and develop. Here, you will find a culture that encourages an entrepreneurial mindset that is focused on the future. You will work with an amazing team that helps and supports professional growth as well as works as a team to make sure the job gets done.
COMPENSATION
- Competitive wages
- Bi-weekly pay
- 401k with company match
TIME OFF
- Paid time off (can be cashed out in lieu of time off, if desired)
- Paid holidays off: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas
HEALTH INSURANCE & ANCILLARY BENEFITS (available after 14 days for full time employees)
- Medical, Prescription Drug, Dental and Vision
- Hospital Indemnity
- Term Life Insurance
- Pre-tax spending accounts
- Free flu shots (all employees)
LIFE EVENTS
- Short- term and Long-term disability
- Accident
- Employee Assistance Program (Counseling, Legal, Financial, Work/Life)
CAREER OPPORTUNITIES
- Career Advancement
- Opportunities to transfer to other locations or departments
- Training & Development
- Individualized Leadership Training Opportunities
- Individualized Intern Development
TEAM MEMBER PERKS
- Referral Program
- On-Line Purchase Discount
Founded in 1950, the George DeLallo Company is a family-owned manufacturer and distributor of specialty Italian and Mediterranean foods. As pioneers and leaders of the industry, we have expanded from our beginnings in Jeannette, PA, as a roadside Italian marketplace to multiple locations. Our corporate office and distribution center is in Mount Pleasant, PA, where we lead our national sales teams and operate our fleet to service customers. We operate three olive and antipasto production facilities in Mount Pleasant, Penn, PA, and Oroville, CA. In addition, we own and operate our very own olive orchard in Oroville, CA, as well as an industrial bakery in Bridgeville, PA.
The tenured team at DeLallo is enthusiastic about the continued growth and innovation of our company. Because our owners participate in day-to-day operations, dedicated team members who exhibit a strong work ethic, teamwork and professionalism are recognized and can more rapidly further their careers. As our company continues to grow, so does our need to build a solid team who offers experience, education and specialization to key fields of operation and who can continue to drive innovation. DeLallo provides quality products and programs to create partnerships with customers, to build brand loyalty with consumers and to give employees a sense of pride in the products that they bring to the market—to delight their neighbors with innovative, authentic and wholesome foods.