Facilities Generalist

Description

COMPANY PROFILE

Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 65 years. Del-One strives to be the members’ financial partner for life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with over 16 branch locations throughout Delaware. It is an organization that also embraces the community it serves.

In addition to being Delaware’s largest credit union, Del-One has been recognized as a “Top Workplace” and “Best Credit Union” seven consecutive years. Del-One is strategically positioned to deliver on the organization’s brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team.

POSITION PURPOSE

Responsible for maintenance of all credit union facilities. Recommends action for repair, remodeling, and/or construction needs. Performs a variety of technical tasks related to maintenance and project management.

This position will be formally re-evaluated six months from the date of hire to assess its ongoing necessity and alignment with organizational needs.

Requirements

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Executes facilities department policies, procedures, and planning.

• Conducts regular and thorough building reviews to assess problems/needs and to ensure all areas portray a desired polished image.
• Supports facility improvement projects using either in-house or subcontracted resources.
• Performs routine maintenance for all facilities according to preventative maintenance schedule.
• Recommends and/or institutes changes to reduce costs where needed.
• Assists in projecting budget for maintenance operations and capital outlays.
• Serves as liaison for any facility issues.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Supports the effective operation of Credit Union facilities.

• Completes assigned tasks related to construction and remodeling of facilities, including minor construction and repair that may not be handled by subcontractors.
• Works with architects, contractors, suppliers, and other vendors to complete project tasks according to project plan.
• Conducts effective preventative maintenance and regular maintenance programs, visiting branches on a regular basis as determined by ticket requests and the Facilities Manager.
• Performs maintenance, repairs, and alterations of buildings, grounds, and equipment. Ensures that related mechanical equipment operates properly. Provides miscellaneous "hands on" service as needed, including painting, drywall repair, minor emergency plumbing repair, and occasional janitorial services in credit union facilities.
• Ensures that facilities are clean, and branches adhere to the credit union’s cleanliness standards.
• Works a flexible schedule as needed during completion of facilities projects, including occasional weekends and nights.

PERFORMANCE MEASUREMENTS

• Credit Union facilities are clean, well maintained, and in good repair. Facilities meet Credit Union needs and are improved or remodeled as needed.
• Repair and Maintenance operations are conducted in accordance with established policies and procedures and within Service Level Agreement timeframes. Related documentation is complete and timely.
• Effective working relations and coordination exist with branch and department personnel. Support and assistance are provided as requested.
• Management is appropriately informed of repair and maintenance activities.

Completes Facilities Department repair tickets in a timely manner.

• Completes facilities tickets submitted by credit union employees in a timely manner, as defined by the departmental service level agreement (SLA)
• Travels between credit union branches and facilities on a regular basis to complete tickets and assist with facilities projects.
• Ensures that tickets are properly updated with details of all repairs performed, including regular status updates for any items unable to be completed in one day.

Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management.

• Assists and supports branches and departments as needed.
• Keeps the Facilities Manager and Chief Information Officer informed of any significant problems.
• Completes required reports, records, and other documentation as required.
• Attends and participates in meetings and committees as required.

Assumes responsibility for related duties as required or assigned.

• Completes special projects as required.
• Ensures that work area and facilities vehicles are clean, secure, and well maintained.
• Attends assigned training sessions.

QUALIFICATIONS

EDUCATION/CERTIFICATION: or equivalent experience

• Driver’s license

REQUIRED KNOWLEDGE: Thorough understanding of purchasing policies and procedures

• Familiarity with sources of vendors and suppliers
• Understanding of building maintenance, repairs, and construction procedures
• Complete knowledge of trends, engineering, inspection, environmental compliance, environmental and safety regulations, equipment and tool operation, building fire and safety codes, and applicable Federal, State, and Local laws, rules, and regulations
• Knowledge of ADA and OSHA regulations

EXPERIENCE REQUIRED:

• At least one to three years of related experience in facility management or service industry.

SKILLS/ABILITIES:

• Must be bondable
• Intermediate mathematical skills
• Well organized and able to handle complex scheduling functions
• Ability to analyze, diagnose, and resolve problems
• Solid communication and negotiation abilities
• Able to skillfully operate PC, calculator, and all related machinery

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Climbing: Includes ladders, scaffolding, ramps, poles, etc.

Stooping: Bending downward and forward at the waist; requires full use of lower extremities and back muscles

Kneeling: Resting on knee or knees

Crouching: Bending downward and forward at the leg and spine

Reaching: Extending hand(s) and arm(s) in any direction

Standing: For extended time periods

Walking: Especially for long distances

Pushing: Using upper body to press against something with steady force

Pulling: Using upper body to draw, drag, haul, or tug objects

Lifting: Occurs frequently and requires substantial use of upper body and back muscles

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together

Grasping: Using fingers and palm on an object

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly

Average Hearing: Able to hear average or normal conversations and receive ordinary information

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery

Physical Strength: Medium work; exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and 10 lbs. constantly

WORKING CONDITIONS

TEMPERATURE: Worker is subject to changing inside and/or outside temperatures which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees)

WEATHER: Works both inside and outside; subject to weather

HAZARDS: Must work under hazardous conditions including high places, chemical exposures, electrical current, moving machinery, exposure to blood, etc.

TRAVEL: Frequent local travel and out-of-town travel

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:

• Ability to deal with a variety of variables under only limited standardization
• Able to interpret various instructions

Mathematics Ability:

• Able to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs

Language Ability:

• Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation
• Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs
• Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.