Electronic Payments Specialist - Espanola, NM

Description

The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow team mates. Exemplify Del Norte Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution.

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Location

Espanola, NM

Essential Functions & Responsibilities:

• Demonstrate a working knowledge of the applicable core system and related platforms.
• Process Federal Reserve and Shared Branching adjustments.
• Process Share Drafts and RDC timely and accurately.
• Process FRB Chargebacks timely and accurately.
• Provide support with eService and Deposit Ops queues and emails.
• Provide telephone support to internal and external members.
• Troubleshoot and research all issues related to Retail and Business Online Banking.
• Perform online banking and bill pay customer setups and maintenance.
• Maintain issues log and identify reoccurring issues to identify needed training.
• Develop and maintain product and system knowledge for all operational functions featured in Retail and Business Online Banking.
• Interface with third-party service providers related to the installation, updating, and troubleshooting of connectivity and services provided on eServices offerings.
• Provide data entry and other tasks required for the administration and process of online banking transaction and set up of new accounts.
• Assist eServices in executing e-service products, aiming to achieve the business targets and improve Member experience.
• Promotes a needs based member education culture within the departments to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Ensure that effective communication is delivered with respect to incident reports, enhancement rollouts, and system downtime, and that regular communications are sent to keep departments up-to-date on the status of outstanding issues.
• Performs other related job duties as assigned.

Salary

Starting pay: $22.08 – $27.60 hourly, based on qualifications, internal equity, and budget.

Benefits

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k) - Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

Requirements

Experience: 

One year to three years of similar or related experience.

Education: 

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skill: 

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills 

Professional appearance and demeanor

Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values

Conduct themselves and members fairly, ethically, and with confidence

Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities

Ability to handle sensitive information with complete confidentiality and professionalism

Must have good communication and PC skills

Critical thinker and effective problem solver

Collaborative service skills

Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations

Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications

Physical Requirements

The position requires the ability to frequently move throughout multiple facilities, access secure areas, and inspect physical security equipment. The role involves periods of sitting while conducting investigations or reviewing data, as well as standing or walking during site assessments. The work may require occasionally lifting or moving equipment weighing up to 25 pounds and the ability to visually review surveillance footage and written materials for extended periods.

Work Environment

Work is primarily performed in an office setting with periodic travel to branch locations for inspections, incident response, and investigations. The role involves exposure to standard office equipment such as computers, technical equipment, and interaction with law enforcement or external agencies. Occasional irregular hours may be required during security incidents, system failures, or urgent fraud investigations.

Salary : $22 - $28