Hospitality Manager

The Hospitality Manager supports the daily operations of the restaurant by leading the front-of-house team, creating memorable guest experiences, and ensuring service standards are executed with consistency and care.

This role partners closely with culinary leadership to create a seamless connection between the kitchen and the dining room. It’s a hands-on leadership role for someone who loves developing people, thrives in a fast-paced environment, and takes pride in creating a welcoming, high-energy restaurant culture.

Key Responsibilities

Own the Guest Experience

• Lead service with a hands-on presence in the lobby/dining room, ensuring every guest feels welcomed and cared for

• Create a guest experience that reflects our commitment to clean, thoughtfully prepared food and genuine hospitality

• Anticipate guest needs, respond to feedback with care, and turn service challenges into memorable recovery moments

Manage and Develop the Front-of-House Team

• Train and mentor service team members on hospitality standards, service flow, and guest engagement

• Provide real-time coaching and thoughtful feedback during service

• Lead service shifts and maintain a strong presence on the floor

• Ensure clear communication between the front of house and kitchen to support smooth, efficient service

• Maintain high standards for organization, cleanliness, and presentation throughout the restaurant

• Ensure service hospitality philosophy, safety standards, and operational procedures are consistently followed

• Support scheduling, staffing, and shift coverage to maintain strong service execution

• Help the team stay organized and focused during high-volume service periods

• Help create a workplace where team members feel supported, respected, and proud of the work they do

• Lead with professionalism, empathy, and accountability

• Reinforce goop kitchen’s commitment to people-first leadership and a culture of growth

Requirements