IT Technician-NonEx

Title: IT Technician-NonEx

Requisition ID#: 3840

Location:

Waterloo, NY, US, 13165

Property: Del Lago Resort & Casino

Pay Range: 27.10

JOIN OUR TEAM

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

Job Summary

The following statements are intended as general illustrations of the work in this job class and are not all inclusive. The Systems/Application Analyst’s assigned duties in the Information Technology Department including but not limited to systems support, software maintenance, help desk requests as well as assistance in other areas as needed. Maintain the integrity of the Information Technology systems, recommend, and install system hardware and software, analyze systems for potential issues, resolve issues and develop documentation on best practices. The Systems/Application Analyst will demonstrate Old-World Hospitality and Charm while enforcing the Responsible Gaming Plan as well as adherence to Internal Control Procedures.

Pay Rate: $27.10/hour.

Essential Duties And Responsibilities

The following statements are intended as general illustrations of the work in this class and are not all- inclusive.

• Responsible for planning, configuring, installing, troubleshooting, repairing, and providing end-user support for software
• Achieves system operational objectives by contributing information and recommendations to strategic plans and reviews
• Responsible for preparing and completing action plans; implementing production, productivity, quality, and customer-service standards
• Responsible for resolving problems, completing audits, identifying trends, determining system improvements, and implementing changes
• Required to develop, implement, and maintain policies, procedures and associated training plans for effective management and control of systems
• Responsible for documenting and training of system users on proper usage of software
• Advises senior management by identifying critical security issues
• Recommends risk-reduction solutions
• Ensures data integrity by keeping system updates and security rights updated at all times
• Responsible for continuously evaluating the systems and casino/users’ needs
• Responsible for understanding of server technologies, operating systems, as well as physical and virtual servers
• Responsible for understanding of backup policies and procedures, working with backup software
• Installs new and/or upgrades existing computer-based systems software
• Manages projects which include documentation, communication, development/approval, and user signoffs
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; coordinating hardware and software evaluations with vendors
• Supports for systems provisioning
• Analyzes system problems and determine solutions and processes to implement
• Troubleshoots calls from Team Members not limited to system issues
• Required to manage and maintain a VM Virtual environment such as datastores, LUN’s and ESX hosts
• Performs related duties and responsibilities as required
  
  

Required Skills And Abilities

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Required to move around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays
• Required to work for extended time seated as well as on your feet
  
  

Education And Experience

• University degree in Computer Science or Business Administration required, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Solid analytical and problem-solving skills, critical think and time management skills are necessary
• Strong mentoring skills for teamwork
• Knowledge of casino operations preferred
• Strong knowledge of casino and hospitality specific technology and trends preferred
• Excellent communication skills
• Strong project management skills
• SQL database understanding and knowledge
• Basic LAN and WAN troubleshooting skills
• Casino, POS, Hotel, Spa, and other miscellaneous software system support
• Knowledge of Microsoft Active Directory
  
  

Physical Requirements & Working Conditions

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
• del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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