What are the responsibilities and job description for the Operations Manager position at Del-Air Heating & Air Con?
DEL-AIR Heating, Air Conditioning, and Refrigeration is a rapidly growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Jacksonville, Melbourne, Sanford (headquarters), Sarasota, and Tampa.
Primary Responsibilities: This role is primarily responsible for the management of the RSR departments in the satellite locations. Also, assists the RSR general managers in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction and high standards of service.
Specific Duties & Tasks:
- Oversees the day-to-day workflow of the HVAC in the satellite locations.
- Collaborates with leadership Team, branch managers, sales managers, call center, and other key stakeholders to set reasonable sales and/or productivity goals for assigned location.
- Forecasts capacity is needed in all areas of responsibility. Hires and trains qualified candidates to meet business goals.
- Identifies training needs and opportunities; develops and implements a plan for meeting those needs in partnership with other business leaders as needed.
- Works with customers to address and mitigate deficiencies in quality of service done.
- Manages inspection program to ensure compliance with performance work.
- Coordinates activities of service technicians and apprentices so that operational efficiency, productivity, and economy are realized for labor, materials, and equipment.
- Maintain the operational effectiveness and profitability of the Service department within their respective locations.
- Grow and develop the service team both in number and skill within the satellite locations.
- Ability to diagnose equipment malfunctions and prescribe repair procedures.
- Recommends persons to be hired, disciplined, discharged or promoted.
- Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
- Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
- Ensure compliance with all Del-Air policies and procedures.
Qualifications:
- Have a minimum of 5 years of HVAC field experience.
- Computer literate with adequate knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of basic office equipment.
- Be experienced with low & high voltage wiring
- Prior experience in managing employees, preferred.
- Always obtain a valid driver’s license and able to meet auto guidelines to operate a company-owned vehicle.
- Must have EPA Certification
- Eligible to legally work in the United States.
- Be at least 18 years of age.
- Ability to speak Spanish, preferred.
- Successfully complete a background check and drug screen.
Benefits offered at Del-Air:
- Opportunities for career growth and advancement
- Competitive wages
- Company Paid Life Insurance
- Company Paid Telehealth Program - MDLIVE
- Medical, Dental, and Vision Plans
- Supplemental Benefit Plans (Disability, Accident, Critical Illness, etc.)
- Paid time off (PTO) / Paid holidays
- 401K Retirement Plan - Match
- Corporate Wellness & Safety Programs
- Referral Incentives
- And more…
We are accepting applications by replying to this job posting. Please submit a resume or detailed description of the job history to be considered for the position.
We are an Equal Opportunity Employer and a Drug-Free Work Place