What are the responsibilities and job description for the Customer Care Representative position at DeKalb County Government?
Job Description
This vacancy is available in the multiple departments.
Grade: 6 Salary Range: $19.00 - $23.91/hour depending on experience FLSA: Nonexempt
Essential Functions
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Performs customer service functions; provides information/assistance regarding water, sewer, sanitation or other services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; research problems/complaints; and initiates problem resolution.
Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts.
Enters new accounts, connections/disconnections, work orders, re-reads or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders.
Provides daily support and training to billing system personnel on technical and customer service issues, ensures cross-training and adequate coverage for efficient billing operations.
Minimum Qualifications
High school diploma or GED required; one year of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: None
Supplemental Information
Module Time Limit Passing Overall Score
Filing 10 minutes 70%
Spelling 10 minutes 70%
Math 15 minutes 70%
Data Entry 3 minutes 6000 Net Keystrokes per hour
____________________________________________________
TOTAL TIME: 38 minutes
This vacancy is available in the multiple departments.
Grade: 6 Salary Range: $19.00 - $23.91/hour depending on experience FLSA: Nonexempt
Essential Functions
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Performs customer service functions; provides information/assistance regarding water, sewer, sanitation or other services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; research problems/complaints; and initiates problem resolution.
Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts.
Enters new accounts, connections/disconnections, work orders, re-reads or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders.
Provides daily support and training to billing system personnel on technical and customer service issues, ensures cross-training and adequate coverage for efficient billing operations.
Minimum Qualifications
High school diploma or GED required; one year of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: None
Supplemental Information
- To be considered for this position, you must pass a pre-hire assessment.
Module Time Limit Passing Overall Score
Filing 10 minutes 70%
Spelling 10 minutes 70%
Math 15 minutes 70%
Data Entry 3 minutes 6000 Net Keystrokes per hour
____________________________________________________
TOTAL TIME: 38 minutes
- Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.
Salary : $19 - $24