Case Manager (The Monument)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Goddard’s newest endeavor will be a transitional Site for adult families. This site will be a place where families can feel safe, receive resources and supportive services, while becoming acclimated to, and part of, the community.

The Monument is an emergency capacity transitional site located in Manhattan in the Upper West Side.

Position Summary: We are looking for a dynamic Case Manager to join the team to promote quality and integrity of all social service activities. This person will be an advocate for families to assist in minimizing barriers to services.

Schedule: Tuesday-Saturday

• Tuesday-Saturday
• Tuesday-Friday 8am-4pm
• Saturday 11am-7pm/8am-4pm (alternating hours)
  
  

Salary Range: $43,000 - $50,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, And Essential Duties

• Provide case management services to a caseload of approximately 20 families.
• Utilize evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach to families.
• Monitor compliance with goals through regular weekly contacts.
• Perform culturally sensitive intake, assessment, service planning, and advocacy.
• Work closely with shelter staff to enforce rules and regulations for residents.
• Coordinate interpretation and translation services.
• Refer and follow up on community-based medical, dental, mental healthcare, ESOL classes, and job training.
• Assist and run residential groups/activities as needed.
• Maintain client case records and enter documentation in a timely manner.
• Attend staff meetings, case conferences, trainings and supervision meetings
• Other duties as required.
  
  

Qualifications/Educational Requirements

• Bachelor’s degree in social work or other human services field, strongly preferred
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• Bilingual preferred
• Experience working on-site in a congregate housing setting preferred.
  
  

Skills, Knowledge And Abilities

• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
• Excellent judgement
  
  

Computer Skills

• Proficient in Microsoft Office
• Ability to learn data base systems, such as CARES
  
  

Physical Requirements And Work Environment

• Indoors at residence
• Frequent walking and standing
• Occasional lifting, up to 30 lbs.
  
  

Work Environment

• Onsite in residential program.
  
  

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.