What are the responsibilities and job description for the Customer Service Associate/ Sales Support position at Defy Therapeutics?
Defy Therapeutics- Customer Service Associate & Sales Support- Full time
Defy Therapeutics is a specialty medical equipment provider in the Midwest and on pace to grow rapidly in the next few years. We work with patients that suffer from non-healing pressure injuries and require the use of Air Fluidized Therapy Beds in their homes. With 2.5 million patients suffering each year, we believe that our mission to enable access to this important therapy is crucial in the fight against pressure injuries.
We are currently seeking a Full Time Customer Service Associate to help with administrative tasks and Sales Team Support. This individual will work at the corporate office and join a team full of rich culture. The company has a 5 year goal to grow from the Midwest to the rest of the country and as we rapidly grow, there will be room for advancement.
Responsibilities
- Data Entry in software for new patients
- Note Collecting for current Patient List
- Assist the Sales Team Members with daily paperwork, approval requests and Insurance breakdown
- Work as the point person between patients, sales team and our insurance team
- Assisting the President with daily tasks and administrative work as well
Skills:
- Industry experience would be preferred, buy most importantly needed is a desire to learn things in a fast paced environment and not crumble under the pressure. There will be extensive training but there will not be baby-sitting so a Self Starter is also extremely important!
- Adherence to laws and best practices in regards to dealing with customers and data
- Comfortable dealing with numbers and the processing of financial information
- Excellent knowledge of MS Office (particularly Excel)
- Excited to Learn, Teach and be apart of growth of the company
- High degree of attention to detail and trustworthiness
- Must possess a High School Diploma
- Further education (2 year or 4 year degree) preferred
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Application Question(s):
- You must live in Indianapolis Currently or be planning to move here for other reasons.
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $22 - $24