What are the responsibilities and job description for the Housekeeper position at DeFoor Hospitality Group?
Description
Job Title: Housekeeper / Guest Room Attendant
Department: Housekeeping
Reports to: General Manager
Job Summary
Cleans guest rooms or other guest spaces thoroughly and efficiently. Responds to and services guest’s needs in a friendly, courteous, and efficient manner.
Duties/Responsibilities
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Job Title: Housekeeper / Guest Room Attendant
Department: Housekeeping
Reports to: General Manager
Job Summary
Cleans guest rooms or other guest spaces thoroughly and efficiently. Responds to and services guest’s needs in a friendly, courteous, and efficient manner.
Duties/Responsibilities
- Responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment.
- Reports all incidents or unusual events to Executive Housekeeper and documents appropriately. Observes precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Knowledge of other departments, willingness to help – a team player.
- Handles guest questions and comments in a friendly and courteous manner.
- Executes ongoing deep cleaning activities and special projects when instructed.
- Maintain a clean and attractive work area, uniforms, employees, and appearance.
- Must be responsible for security of guests, fellow employees and hotel assets.
- Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Dust and polish furniture and equipment.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Hang draperies and dust window blinds.
- Remove debris from driveways, garages, and swimming pool areas.
- Sort, count, and mark clean linens and store them in linen closets.
- Never eats, drinks, or smokes in guest view.
- Immediately reports any guest issues to the Manager on Duty
- Courteous and attentive to guests.
- Must have a willingness to help.
- Must be able to work a flexible schedule including weekends and Holidays.
- Must be honest and work well in a repetitive task.
- Have a valid driver’s license and dependable transportation.
- Stand/walk on feet for 8 hours and work in a restrictive space/environment.
- Must have eyesight enabling vision both near and far.
- Must be able to climb up and down stairs.
- Must hear at a basic level and understand English.
- Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
