What are the responsibilities and job description for the Client Service & HR Support Specialist position at Defense Holdings, Inc.?
Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Human Resources / Client Services
Reports To: HR & Client Services Manager
Position Summary
Defense Holdings, Inc. (DHi) is seeking a Client Service & HR Support Specialist to bridge client services and HR functions. This position requires providing both client support and HR-related assistance, ensuring smooth operations in both areas.
Key Responsibilities
Client Services Support
- Assist in the management of client accounts, inquiries, and requests.
- Support the onboarding process for new clients and facilitate client communication.
- Ensure client satisfaction and work with the team to address client concerns.
HR Support
- Assist with administrative tasks in HR, including employee data entry, filing, and HRIS updates.
- Provide support in payroll administration, employee benefits, and employee engagement programs.
Cross-Department Collaboration
- Coordinate HR and client service functions to ensure consistency and efficiency.
- Help with organizing training and professional development programs for both clients and employees.
Required Qualifications
- Bachelor’s degree in Business Administration, Human Resources, or related field.
- 2 years of experience in HR or client service support.
- Proficiency in Microsoft Office Suite and HR management tools.
- Strong communication and organizational skills.
Preferred Qualifications
- Experience in both client services and HR within a corporate or government contracting setting.
- Knowledge of HRIS and payroll systems.
Core Competencies
- Multitasking: Managing both HR and client service responsibilities effectively.
- Communication: Ability to address client and employee needs with professionalism.
- Problem-Solving: Efficiently resolving issues across departments.
Work Environment
- Professional office environment (or hybrid/remote if applicable).
- Occasional travel may be required.
Compensation & Benefits
Defense Holdings, Inc. (DHi) offers a competitive compensation package including:
- Competitive base salary (commensurate with experience)
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Holidays
- Life and Disability Insurance
- Professional development opportunities
Equal Opportunity Employer Statement
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.