Client Relationship Coordinator

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services
Reports To: Client Services Manager / Director

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Relationship Coordinator to manage client interactions, provide support to account teams, and ensure client satisfaction. The ideal candidate will track client requests, communicate updates, and assist in service delivery initiatives.

This role requires strong interpersonal, organizational, and communication skills.

Key Responsibilities

Client Communication

Serve as a point of contact for client inquiries.
Schedule meetings and track client deliverables.
Support onboarding and client engagement initiatives.

Administrative Support

Maintain accurate client records and documentation.
Prepare reports, presentations, and correspondence for leadership.
Assist with internal team coordination and account support.

Reporting & Compliance

Generate client reports and engagement metrics.
Ensure compliance with company policies and documentation standards.

Cross-Functional Collaboration

Collaborate with client services, operations, and sales teams.
Support leadership in process improvement initiatives and client programs.

Required Qualifications

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in client services, account support, or administrative coordination.
Proficiency in Microsoft Office Suite and CRM tools.
Strong organizational, communication, and interpersonal skills.
Ability to manage confidential client information responsibly.

Preferred Qualifications

Experience supporting government contracting or defense clients.
Familiarity with client onboarding and engagement processes.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.