FINANCIAL SPECIALIST

Summary

This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment.

This position requires regular on-site attendance at the designated DFAS location in Limestone, Maine.

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Duties

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• Coordinates tasks with counterpart Defense Finance and Accounting Service (DFAS) Centers and DFAS-HQ as necessary. Makes recommendations involving substantive impacts on policies, procedures, systems and operations of finance functions.
• Provide oversight on all Congressional inquiries to ensure research is conducted, management updates produced and ensure all inquires are resolved in a timely manner.
• Recommends improvements to enhance customer service including technological changes, telecommunications and automation requirements, and staffing and training needs.
• Develops customer service program goals and surveys to measure customer satisfaction for the network. Provides advice and assistance on customer service inquiries; tracks all outstanding customer service inquiries.
• Prepares detailed reports and briefings of customer service operations and identifies root problems in need of further study or correction.
• Provides process improvement initiatives based on knowledge and experience with Access Databases and Excel workbooks/pivot tables.

Requirements

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Conditions of employment

• Must be a U.S Citizen or National.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Registered for Selective Service (males born after 12-31-1959).
• Suitable for Federal employment.
• Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
• Obtain/Maintain Financial Management Certification.
• New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.

Qualifications

GS-12 QUALIFICATIONS:

• One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized Experience Is Defined As:

• Developing customer service program goals and surveys to measure customer satisfaction for the network, recommends improvements to enhance customer service including technological changes, telecommunications and automation requirements, and staffing and training needs; tracks all outstanding customer service inquiries, prepares detailed reports of customer service operations and identifies root problems in need of further study or correction; also monitoring on-going customer service programs and customer satisfaction surveys to develop new programs and improved means of capturing information and measuring customer responses to services.

You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

GS-12 Substitution of Education for Experience:

• Education is not substitutable for specialized experience at the GS-12 grade level.

This position requires you to obtain and maintain a Level 2 Certification under the DoD Financial Management (FM) Certification Program as a condition of employment. If you are selected, you will have to obtain this certification within two (2) years of your entry on duty in the position unless you are already in a position that requires a Level 2 Certification in which case you must complete the certification within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Information about the DoD FM Certification Program is available at FM Certification

Additional information

• Moving expenses WILL be paid.
• The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
• For positions where relocation is paid (see Location block of vacancy announcement), you can learn more about relocation allowances and entitlements.
• Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.
• We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition.
• Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
• As a condition of employment, you may be required to serve a 1 Year Probationary Period during which we'll evaluate whether your continued employment advances the public interest. The evaluation will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment advances agency or governmental goals; and whether your continued employment advances the efficiency of the Federal service. At the end of the probationary period, your employment will be terminated unless you receive certification that your continued employment advances the public interest.
• We may use this announcement to fill additional vacancies within 120 days of the closing date.
• This position is Exempt from the Fair Labor Standards Act.
• Travel requirement is 1-24%
• This position is not covered by a bargaining unit.
• Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
• Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here.
• The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
• Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.