What are the responsibilities and job description for the Line Service Professional position at Default?
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team.
The line service professional is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures and proper ground handling of aircraft as well as communicating effectively with customers, pilots, and team members within the customer service department.
Responsibilities and Duties
- Aircraft movement, placement, fueling, and storage
- Fuel movement- quality control, disposal, and paperwork
- Daily check and upkeep of crew cars and vehicles
- Facility maintenance and upkeep
- Customer service, promotion of services
- Monthly crew meetings
- Annual re-current training
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Competencies
- Customer focus-naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
- Strong computer skills, including Microsoft office products
- Basic mathematical knowledge
Reporting Relationship
This position reports to the Line Service Manager
Work Environment
This position works outside in all weather conditions and in direct contact with moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including but not limited to:
- Must be able to lift 75 pounds
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
- Outside work in all types of weather conditions
- Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder
Position Type and Expected Hours of Work
This is a non-exempt position. This position includes shift work which requires working evenings and weekends and on scheduled company holidays.
Travel
No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
- Customer service experience in the service industry preferred
- Prior aircraft ground handling experience is a plus
- Must be 18 years or older w/High School Diploma or equivalent
- Entry level position
- Ability to work evenings, weekends, and holidays
- Acceptable driving record
- Ability to pass a background check
- Zero tolerance drug-free employer includes pre-employment and random screening
Benefits
Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time without notice.