Women's Client Care Coordinator

Play a critical role in helping with program & client care administration.

Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you’re working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune Top Workplace awards.

Job Summary 

​​Provide program and client care administration to create smooth day-to-day client experience and program operations. ​ 

Essential Job Duties/Responsibilities: 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The essential functions include the following: 

Program Oversight 

• Enforces program policies and procedures to ensure that program clients learn how to live free from addiction. 

• Monitors the effectiveness of the program in meeting the needs of the clients and makes change recommendations to the Program Director 

• Communicates with other departments regarding client needs/care 

• Oversees client fund request process, ensuring they are processed, approved and sent to the accounts manager.  

• Facilitates short term program community meeting with manager and director  

• Interviews potential staff members for administrative positions and provides hiring recommendations to the Program Director 

• Manages activity schedule and posts sign-ups for optional outings 

• Assigns client buddy (big sisters) to new intakes. 

• Holds a weekly big sister meeting and trains clients on how to be a big sister  

Client Oversight 

• Welcomes new intakes; conducts orientation sessions, and helps with intake process/paperwork 

• Ensures new clients are orientated to the program.   

• Reports on observations and client behavior incidents at client case management meetings 

• Discharges clients from the database and within Credible, ensuring proper data is kept on type of discharge  

• After each client interaction, makes sure documentation is entered in Credible, if applicable. 

• Adds entries on opiate support group, opiate support medications, medication tracking clients, and buddy system on the database. 

• Notifies the Program Director of significant changes in the status of clients in the program 

• Conducts and facilitates client experience survey. Conducts client focus groups to gain insights from the client’s perspective as to what is working and what needs improvement. 

• Reviews client incidents (emergency, physical or mental health) and ensures appropriate follow-up action is taken and documentation  

• Responds to client’s fund and other requests on DB 

• Assigns rooms to clients and updates Credible for room assignments. Ensures assignment is made prior to client arrival, room is clean, and checklist completed.  

• Program activity planning along with the Supervisor  

• Coordinates short term clients’ opportunity to audit long term program to determine fit. Reports to clinical team results. 

• Completes weekly client property bin audit, ensures completion and tracking of property sheets 

• Independently meets with clients and addresses consequence and behavioral management issues, ensures proper incident documentation.  Follows up with clients and communicates with Recovery Coaches. 

• Determines client disciplinary action based on Consequence Management System; assigns and delivers Restorative Assignments  

• Maintains a legal calendar of all pending court cases (Legal Liaison) 

Other Duties 

• If staffing is low, supports recovery coaches as needed.  

• Contributes as needed to Recovery Coach annual reviews. 

• Helps cover program manager for PTO and sick days  

• On call every other weekend, as needed to assist with crises 

• Other duties as assigned by Director or senior management 

Personnel Supervised: 

• ​​N/A​  

Required Skills & Experience (Minimum Qualifications): 

• Bachelor’s degree or equivalent experience 

• The ability to live and work by MnTC’s culture of honor & core values – practicing compassion, honor, respect, integrity, servanthood, and trust. 

• Experience with and comfortable working with people with life-controlling challenges, including mental health and addiction. 

• Strong ability to relate to and mentor people with life-controlling problems. 

• Strong leadership skills (one on one and group situations). 

• Ability to successfully manage multiple projects in a demanding environment that contains frequent interruptions and schedule changes 

• Strong administrative skills; Database, spreadsheet and word processing computer skills 

• Possession of a valid driver’s license and a clean driving record that will be accepted by this organization’s vehicle insurance carrier 

• Ability to successfully complete background check process 

• Must be 21 years of age or older.  

• At least 1 year of freedom from problematic substances.  

• Must be able to meet specific staff requirements outlined in Minnesota Statutes 245G.11. Reference: Sec. 245G.11 MN Statutes 

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 10 pounds at a time.  

Target Compensation Range (Negotiable based on Qualifications):

$20.00-$22.00/hour

Our robust benefits package includes medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance and 403b retirement plan.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction. 

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.

Reasonable accommodation is provided upon request.

Salary : $20 - $22