Operations Implementation Manager - Carl's Jr.

POSITION SUMMARY

The Operations Implementation Manager is responsible for the development, commercialization, and implementation of procedures, operational standards, and test products, including but not limited to Limited Time Offers (LTO’s), spec/vendor change tests, packaging, small wares, and efficiency tests. This role communicates necessary information for the implementation and management of assigned products and/or for the introduction and optimization of projects.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Develops, coordinates, and implements procedures and operational standards for assigned restaurant tests; system rollouts of new products, technologies, equipment, and smallwares.
• Critiques and provides updated content for the operations procedure manuals (OPM, R&M) to ensure continuity of product requirements and changes for Operations Manuals
• Troubleshoots, diagnoses, and remedies field operations and the corporate department’s existing systems, procedures, and technologies
• Coordinates field operations requests regarding issues and suggestions for improvements with corporate departments
• Communicates effectively and in a timely manner with field operations, corporate partners, Franchisees, project teams, department members, and Executive management
• Documents project feedback, observations, analysis, survey development, and Executive Summaries
• Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to four (4) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• BA/BS Degree preferred
• Must have in-house expertise in restaurant operations, systems, and procedures; multi-unit preferred
• Must be proficient in Microsoft Office Suite
• Must have excellent planning, prioritizing, organizational, and problem-solving skills
• Must have the ability to analyze complex variable situations and identify appropriate courses of action
• Must be able to handle multiple projects simultaneously and accommodate shifting business needs  
• Must display strong analytical and organizational skills and can identify and implement process improvement strategies with positive business results.
• Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• Hybrid Corporate Office is a fast-paced, high-volume of activity, and deadline-driven environment
• Visits to the Company and franchise-owned restaurants, vendor locations

PHYSICAL DEMANDS

• Sitting for extended periods, using a telephone, typing, and/or operating a computer and/or mouse
• Travel to and from restaurant locations (Car, flights)
• Ability and mobility to physically set up equipment and/systems
• Travels as needed, approximately sixty (60)% domestically

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.