Spa Massage Therapist - Seasonal Full-Time

Primary Responsibilities

Guest Experience & Service Delivery

• Provide professional massage services including Swedish, Deep Tissue, Aromatherapy, Sports Massage, and Reflexology
• Perform body treatments such as scrubs, wraps, and hydrotherapy services in accordance with spa protocols
• Customize each service based on guest needs, preferences, and contraindications
• Deliver a consistent, elevated guest experience aligned with The Sanderling brand
• Maintain a calm, attentive, and professional demeanor at all times
• Educate guests on treatment benefits and recommend appropriate services and retail products

• Maintain strong knowledge of all back bar products, including ingredients, benefits, explain product ingredients and their effects
• Recommend retail products based on guest needs, concerns, and services received

Treatment Standards & Protocol Adherence

• Perform all services according to established spa protocols and timing standards
• Begin and end all services on time
• Understand contraindications and apply universal precautions when delivering services

• Arrive 30 minutes prior to scheduled shift to prepare treatment rooms and supplies
• Complete all assigned side work, including laundry, stocking, and spa maintenance tasks
• Maintain a positive, professional attitude and contribute to a supportive team environment
• Work a consistent, assigned schedule based on business needs
• Attend all required trainings, meetings, and protocol refreshers
• Report any guest concerns, incidents, or operational issues to Spa Leadership immediately

Secondary Responsibilities

• Assist with spa setup and breakdown for events, group bookings, and seasonal demands
• Support inventory organization and restocking efforts
• Participate in ongoing education and skill development
• Perform additional duties as assigned by Spa Director or Supervisor

Qualifications

Required

• Active North Carolina Massage Therapy License (in good standing)
• Certification from an accredited Massage Therapy program
• Previous professional massage therapy experience
• Ability to perform Deep Tissue massage and full-body treatments
• Strong communication, interpersonal, and guest service skills
• Ability to remain calm, professional, and guest-focused in a fast-paced environment

Preferred

• Experience in a luxury resort or hotel spa environment
• Experience with body treatments (scrubs, wraps, hydrotherapy)
• Reflexology certification or experience
• Dual licensure (Esthetics or Cosmetology) is a plus, but not required

Physical Requirements

• Ability to perform massage services for extended periods (6–8 hours per shift)
• Ability to stand, walk, bend, and lift up to 25 lbs
• Physical stamina to meet the demands of a high-volume spa environment

Seasonal Employment Expectations (Peak Season: June – October)

• Availability for full-time, 8 hour shifts, including weekends and holidays
• Flexibility to work increased hours based on resort occupancy and demand
• Commitment to maintaining service standards during high-volume periods
• Strong teamwork and adaptability to support seasonal operations

What Success Looks Like in This Role

• Guests feel relaxed, cared for, and eager to return
• Services are delivered consistently, on time, and to brand standard
• Therapists confidently educate guests and recommend products that enhance results at home
• Treatment rooms and spa spaces remain clean, organized, and guest-ready
• Therapists actively contribute to a positive, team-oriented environment