What are the responsibilities and job description for the PBX Agent position at Default (All-EOS Job Aggregator)?
Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team!
Successful candidates will possess the following skills and expertise:
- 1 year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2 years experience in a high volume call center position with strong customer service/problem solving orientation.
- 1 year experience with multi-line phone systems is required.
- Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
- Must be a creative problem solver with superior follow-up skills.
- Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
- Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
- Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred