What are the responsibilities and job description for the Automotive BDC Customer Service Representative position at Deery Brothers Chrysler Dodge Jeep Ram Waukee?
About Deery Brothers Chrysler Dodge Jeep Ram Waukee
Deery Brothers Chrysler Dodge Jeep Ram Waukee is dedicated to delivering exceptional automotive experiences through outstanding customer service and professional sales support. Join our reputable team known for excellence in the automotive industry.
Job Details
- Salary: $2,700 to $5,000 per month
- Job Type: Full Time
- Location: Waukee, IA 50263
Position Summary
We are seeking a detail-oriented Automotive BDC Customer Service Representative with excellent communication skills. This role involves managing inbound and outbound communications, scheduling appointments for sales and service, and providing feedback to sales management.
Key Responsibilities
- Respond promptly to all incoming internet inquiries via phone calls, emails, and texts using established scripts.
- Make outbound calls to schedule sales and service appointments.
- Accurately log customer comments and update customer information in the system.
- Schedule, confirm, and reschedule appointments as needed, including follow-ups on no-shows.
- Coordinate with sales and service departments to monitor appointment outcomes.
- Generate and send letters, postcards, and emails to maintain ongoing customer contact according to company schedules.
- Utilize marketing initiatives to engage customers and respond to website inquiries.
- Assist with additional duties to support business needs as assigned.
- Consistently meet or exceed monthly appointment scheduling targets.
Work Hours
This is a full-time role. Specific work hours will be discussed during the hiring process.
Equal Opportunity
Deery Brothers Chrysler Dodge Jeep Ram Waukee is an Equal Opportunity Employer and maintains a drug-free workplace.
Job Requirements:
Qualifications
- High school diploma or equivalent.
- Experience in phone-based customer service or telemarketing, preferably in automotive, business development, or customer service.
- Comfortable using scripts and word tracks to interact effectively with customers.
- Professional, enthusiastic, and friendly demeanor during first customer contact.
- Strong verbal and written communication skills.
- Ability to collaborate effectively with sales management and internal teams.
- Excellent organizational, time management, and multitasking abilities.
- Self-motivated and capable of working independently and as part of a team.
- Basic computer skills including data entry and familiarity with Microsoft Word preferred.
WHAT WE OFFER:
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug-free workplace.
We Would Really Like To Hear From You!
#: 20260414080302
Salary : $2,700 - $5,000