What are the responsibilities and job description for the Customer Service Representative position at Deerfields Bakery?
Deerfields Bakery is looking for a detail oriented and hardworking customer service representative. Great customer service skills is a must. Our ideal employee will have a strong work ethic, positive attitude, friendly personality, and be able to balance a variety of tasks. You will be primarily at a desk but quite often interacting with retail and production staff which will require you to go up and down stairs multiple times a day.
Computer skills are required (such as Excel, Word, emailing, scanning, saving photos and QuickBooks experience a plus).
Customer Service Representative experience required.
Key Responsibilities:- Assist customers with their orders in-person, over the phone, and via email
- Provide recommendations and guidance on our vast selection of delicious baked goods
- Process payments and manage transactions efficiently and accurately
- Maintain a clean and organized workspace
- Work closely with our talented bakers and decorators for new designs and customized pricing
- Set up and conduct Wedding Tastings and Consultations
- Previous customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a high-pressure setting
- A passion for providing exceptional service and making people smile
- Knowledge or interest in baked goods and desserts is a sweet bonus!
If you are a team player with a positive attitude, a strong work ethic, and a love for making people’s days a little sweeter, then this is the perfect position for you!
Full Time Benefits:
-Health Insurance
-Dental Insurance
-Vision Insurance
-Life Insurance
-Paid Vacation
-401K
-Employee discount on bakery products
-Closed on most major holidays
Full Time Office Hours:
Monday through Friday 9am-5pm, Rotating Saturday 9am-1pm
Salary based on experience.
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