What are the responsibilities and job description for the Empire Pass Guest Services Agent - Year Round position at Deer Valley Resort?
Flex Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
PURPOSE OF POSITION: The Guest Service Agent is responsible for ensuring guest, owner, and employee satisfaction at Empire Pass.
RESPONSIBILITIES:
QUALIFICATIONS:
DATES OF EMPLOYMENT:
PAY RATE
Deer Valley Resort is an Equal Opportunity Employer.
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
PURPOSE OF POSITION: The Guest Service Agent is responsible for ensuring guest, owner, and employee satisfaction at Empire Pass.
RESPONSIBILITIES:
- Check guests and owners in and out of Empire properties
- Facilitate a smooth check-in and check-out for our guests and owners
- Answer the phone in a professional manager and transfer calls as appropriate
- Post folio charges, perform folio reconciliation, and create shift reports
- Assist with owner and guest requests and proactively solve guest problems
- Provide guests with directions and activity recommendations
- Concierge duties, including making reservations for restaurants and activities
- Assist in coordinating transportation for guests
- Drive guests locally in the company vehicle
- Handle cash and credit card transactions and settle guest balances upon departure
- Perform residence inspections prior to guest arrival and after departure
- Sell lift tickets, shovel guest decks, and assist guests with luggage
- Other duties as assigned
QUALIFICATIONS:
- Knowledge of Deer Valley and Park City area preferred
- Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays
- Must be able to lift at least 40 lbs.
- Hold a valid U.S. driver's license and be able to drive company vehicles
- Must be able to stand/walk for entirety of shift
DATES OF EMPLOYMENT:
- Flex Year Round - may have periods of layoff or reduced hours
PAY RATE
- $20.00 per hour
Deer Valley Resort is an Equal Opportunity Employer.
