DMH Service Coordinator

The DMH Service Coordinator plays a vital role in supporting Deer Valley’s Individual Supported Living (ISL) program. This position is responsible for ensuring the delivery of high-quality care and support to individuals with developmental disabilities in ISL homes. Serving as the primary liaison among clients, families, guardians, case managers, nursing staff, Direct Support Professionals (DSPs), and the Department of Mental Health (DMH), the Support Coordinator ensures all programmatic, medical, and administrative functions are carried out in alignment with state regulations and agency standards. This is a dynamic, hands-on role requiring flexibility, professionalism, strong communication, and exceptional time management.

Key Responsibilities:

Client Support & Oversight

• Maintain in-depth knowledge of each ISL client’s Individual Support Plan (ISP), Behavior Support Plan (BSP), and daily routines.
• Apply/Renew food stamp and benefits applications
• Assist with annual ISP meetings, write plans, coordinate team participation, and manage required signatures and addendums.
• Ensure client files, binders, and documentation are current in both office and home.

Staff Supervision & Training

• Train DSPs on ISPs, BSPs, MANDT and consumer-specific care.
• Provide written and verbal feedback to staff.
• Ensure all staff have completed and signed necessary documentation, such as ISP acknowledgment, medication side effects, and training forms.
• Maintain up-to-date staff training records and ensure continued compliance.
• Assist with management of staff schedules to ensure full coverage according to ISL budget/staffing pattern.  (Fill in as needed)

Administrative & Operational Duties

• File and organize all data sheets, logs, progress notes, and health records.
• Submit accurate and timely documentation, including incident reports, monthly reports, physician consultation forms, safety inspections, and financial records.
• Create and lead monthly staff meetings, maintain meeting minutes, and conduct follow-up training.
• Maintain and monitor emergency kits, first aid kits, and evacuation procedures at each home.

Collaboration & Communication

• Serve as the central point of contact for families, guardians, case managers and other stakeholders.
• Coordinate with all departments to resolve issues and complete the required documentation.

Compliance & Quality Assurance

• Assist with audit preparation and ensure homes are following DMH and agency standards.
• Maintain required documentation in accordance with DMH regulations and agency policies.
• Ensure financial accountability by balancing ledgers, submitting receipts, and managing personal and chaperone funds.

Required Qualifications:

• Education: Bachelor’s Degree in Special Education, Psychology, Sociology, Social Work, or related human services field.
• Experience: Minimum of 2 years working with individuals with developmental disabilities. Knowledge of Applied Behavior Analysis (ABA) principles preferred.
• Certifications: Must hold valid CPR certification prior to start. Must be certified in Medication Administration Level I, Mandt, and Behavior Management (or able to obtain upon hire).
• Technology: Proficient in Microsoft Office (Word, Excel, Outlook) and mobile apps. Comfortable with electronic documentation.
• Physical Requirements: Ability to perform moderate physical activity
• Travel: Regular travel within the region required. Must possess a valid driver’s license, insurance, and reliable transportation.
• Legal: Must be registered with the Family Care Safety Registry and pass all required background checks.