Part-Time Concierge/Receptionist

Job Title: Concierge/Receptionist

Job Family: Receptionist/Concierge

EEO Category: Professional

Reports to: Business Office Manager

Work Schedule:

• Every Other Sunday from Option A-8:30 AM-2:30 PM or Option B-2:30 PM-8:00 PM or Option C-9:00 AM-8:00 PM
• Every Other Saturday from Option A-8:30 AM-2:30 PM or Option B-2:30 PM-8:00 PM or Option C-9:00 AM-8:00 PM
• Every Monday from 4:00 PM-8:00 PM
• Every Tuesday from 4:00 PM-8:00 PM
• Required: Flexible Schedule to Cover for Other Concierge/Receptionists' Call Offs Any Day from 9:00 AM-8:00 PM.

Job Summary:

Under limited supervision, greets visitors at community front entrance. Represents community to visitors and callers in a professional, pleasant and courteous manner; ensures their questions and needs are directed to the appropriate person.

Essential Functions:

• Greets all visitors entering the facility in a courteous, warm and professional manner.
• Ensures that guests sign in on guest sheets and locates correct resident or party to direct visitors, answer questions, etc.
• Notifies residents of visitors and obtains directions regarding their desires on receiving guests and handles them accordingly.
• Promotes a positive image of the community and serves as an ambassador of the community to visitors.
• May answer general questions regarding community to potential residents and inquiring families.
• Provides information brochures and packets as requested. Ensures proper referrals to Executive Director.
• Will cover shifts for other concierge/receptionist staff as needed.
• May contact resident family members to educate them on upcoming events, etc.
• Receives incoming phone calls and directs to proper residents and staff. Maintains contact information for residents and staff. Maintains address labels for residents' families.
• Receives all mail for the community and residents; sorts and delivers mail to locations as appropriate, including residents. Collects outgoing packages and mail; ensures their proper handling, charging and collection by postal and shipping companies.
• Delivers newspapers, waters plants, straightens office, lobby and conference room.
• May check visitors into guest suites and ensures that questions are answered and access is granted.
• May call for transportation as requested by resident if they are waiting on the driver.
• Maintains logs on resident check in and check out. Alerts staff when resident may not return as expected.
• May routinely perform basic typing, filing and clerical work as requested.
• Maintains community resident rosters and other community information as requested.
• Responds appropriately to resident emergencies by calling or contacting appropriate internal parties. May also assist with disaster management efforts and activities during evacuations (i.e. hurricanes, etc.).
• May assist Executive Director in community admissions and discharges. Assists in the maintenance of resident and employee files.
• Maintains confidentiality and discretion when dealing with sensitive information (Business, Resident, Employee, Medical Records, etc.)
• May assist the Life Enrichment Director and/or others as necessary in promoting activities with residents in the lobby. Promotes and encourages residents to participate in such activities.
• Maintains inventory of office supplies, including putting them away.

This job description represents an overview of the receptionist responsibilities. It is not intended to be a comprehensive list of responsibilities. An employee should perform all duties assigned by his or her supervisor.

Education and Experience:

• High school diploma or GED preferred.
• Minimum of one year related experience and/or training or equivalent combination of education and experience.

Management/Decision Making:

• Makes standard and routine decisions based on detailed guidelines with little independent judgement.
• Problems are generally solved with clear, detailed guidelines or by reporting them to the supervisor.

Knowledge and Skills:

• Basic level of skill and can follow written or verbal instructions.
• Basic technical skills to complete a few repetitive and well-defined duties.
• Knowledge of the organization in order to answer basic questions.
• Basic typing skills essential along with basic knowledge of PC’s and word processing software, preferably in a Microsoft Windows environment.
• Ability to effectively communicate in English and understand and follow written and oral instructions.
• Ability to read and interpret documents and write routine correspondence.
• Ability to deal tactfully with personnel, residents, family members, visitors and the general public.
• Must have patients, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.

Job Type: Part-time

Base Pay: $13.50 - $14.00 per hour

Application Question(s):

• Are you able to cover shifts for call offs and vacations, as needed, from Monday through Friday from 9:00 AM-8:00 PM?
• Are you able to cover shifts for call offs and vacations, as needed, on Saturdays and Sundays between 9:00 AM-8:00 PM?
• Are you able to work 4-hour, 5.5-hour, 8-hour, or 10.5-hour shifts as needed?
• Can you work every Monday from 4:00 PM-8:00 PM?
• Can you work every Tuesday from 4:00 PM-8:00 PM?
• Which option works best for your availability for Sunday? Option A-9:00 AM-2:30 PM. Option B-2:30 PM-8:00 PM; Option C-9:00 AM-8:00 PM.
• Which option works best for your availability for Saturday? Option A-9:00 AM-2:30 PM. Option B-2:30 PM-8:00 PM; Option C-9:00 AM-8:00 PM.

Education:

• High school or equivalent (Required)

Experience:

• Concierge/Receptionist: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Cincinnati, OH 45236 (Required)

Work Location: In person

Salary : $14 - $14