Operations Manager

POSITION SUMMARY

Responsible for directing all aspects of the operations of both branches to ensure effective and efficient operations, quality of member service, management of loan functions, and compliance with existing regulations and policies for each location. Has direct responsibility for the supervision of front end operations, branch activities and loan department.

Essential Functions

• Assist in directing all credit union operations, which include planning, recommending, and implementing programs and policies, and providing general administrative direction.
• Participate in the credit union’s long and short term strategic planning as it relates to branch operations, establishing and ensuring the implementation of target goals.
• Manage daily operation of credit union and establish office procedures.
• Analyze various statistics and the use of technology in all areas of operation and make recommendations for the efficient operation and growth of the credit union.
• Supporting community events and outreach initiatives.
• Develop and/or assist in the development of training for branch personnel.
• Ensure that the president is kept fully informed on the conditions and operations of the credit union and of all important factors influencing them.
• Maintain daily contact with staff of member services and loans, providing support, input, feedback, and guidance concerning their daily operations.
• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales and new accounts.
• Develops, implements, and maintains operational procedures to maximize efficiency and quality of work and to provide consistent quality service to members.
• Hold periodic staff meetings. Identify areas for improvement, changes in procedures, new developments, or changes in services or products. Keep staff up to date on trends and general credit union information.
• Oversee hiring, promotions, transfers, terminations and other changes in status of assigned employees.
• Evaluate the job performance of employees to ensure quality of work and service to members.
• Oversee the lending functions of the branches. Monitor adherence to sound credit practices and administration policies.
• Keep abreast of changes in the industry and changing trends in lending and react to changes in a way that maintains competitiveness.
• All other duties as assigned.

Competencies

• Strong leadership, communication, and coaching ability
• Excellent customer service and conflict resolution skills
• Knowledge of credit union/banking regulations
• Knowledge of basic marketing principles
• Ability to analyze reports and operational data
• Strong attention to detail and organizational skills

Qualifications/Requirements

• Education: Bachelor’s degree is preferred.
• Experience: Senior management experience working at a financial institution or business education and experience is required
• Familiarity with social media platforms, basic digital marketing principles, and content creation tools (e.g., Canva, or similar) is a plus.
• Technical Skills: Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Communication Skills: Strong written and verbal communication skills, with the ability to work collaboratively in a team environment.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks simultaneously and prioritize work effectively.
• Problem-Solving Skills: A proactive approach to problem-solving with a willingness to learn and take on new challenges.
• Certifications: No certifications required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will frequently stand; walk; sit; use hands to finger, handle, or feel objects, tools, or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel. The employee may occasionally lift and/or move up to 25 pounds. Operate related office equipment and use necessary tools. Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.

Equal Employment Opportunity

Deepwater Federal Credit Union is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information, or characteristics (or those of a family member) or any other basis prohibited by applicable law.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $60,000