What are the responsibilities and job description for the Operations Program Manager (US) - Data Partner Success position at DeepReach AI?
DeepReach is building the world’s largest real-world data business network for Physical AI.
We don’t just collect data—we empower entrepreneurs to build local data businesses. Our Data Partners (DPs) operate local businesses that recruit skilled workers, capture real-world activities, and deliver high-quality datasets powering the next generation of robotics and AI.
We’re creating an entirely new profession: Data Business Entrepreneur. We are looking for an exceptional Operations Program Manager to help scale this network.
As one of the first Operations PMs in the U.S., you’ll own the success of a portfolio of Data Partners from onboarding through long-term growth.
You are not just an operator. You are a builder, coach, negotiator, and problem solver.
Your responsibilities include:- Recruit, evaluate, and onboard new Data Partners (DPs)
- Interpret customer data collection guidelines and translate them into clear operational instructions
- Train DPs to execute high-quality data collection projects
- Negotiate commercial terms and operational agreements with partners
- Drive DP activation, conversion, engagement, and long-term retention
- Track operational KPIs including active devices, accepted hours, DP utilization, and quality metrics
- Identify bottlenecks and solve operational issues quickly
- Coordinate with Product, Engineering, and Customer Success teams to continuously improve operational efficiency
- Build scalable operational playbooks as DeepReach expands globally
- 3–7 years of Operations, Program Management, Marketplace Operations, Trust & Safety Operations, or Vendor Operations experience
- Experience at a fast-growing internet platform, marketplace, or AI company
- Highly execution-oriented with exceptional ownership
- Extremely organized and detail-oriented
- Strong analytical and problem-solving skills
- Excellent written and verbal communication
- Comfortable working in an ambiguous, fast-changing startup environment
- Flexible working hours and willing to go above and beyond to achieve team goals
- Strong sense of accountability—you own outcomes, not just tasks
- High energy, resilient, and proactive
- Spanish fluency (spoken and written)
- Experience in LLM data annotation, RLHF, data operations, or AI training data programs
- Experience interpreting complex annotation guidelines or operational SOPs
- Experience managing distributed vendors, contractors, or marketplace participants
- Experience working with international teams
- Comfortable reviewing contracts and negotiating operational partnerships
Within your first 6 months, you will:
- Build and manage a high-performing portfolio of Data Partners
- Increase partner activation and retention
- Improve daily active Data Partners
- Drive higher accepted data hours and operational quality
- Become the operational bridge between customers, Product, and our global Data Partner network
- Help define the operating system for one of the world’s first real-world data business platforms
We’re not building another marketplace.
We’re creating a new category where entrepreneurs around the world can build sustainable businesses by supplying the real-world data that powers Physical AI.
- If you’re energized by building from zero to one, thrive in fast-moving environments, and want to help shape the infrastructure behind the next generation of AI, we’d love to talk.