What are the responsibilities and job description for the Inside Wholesale Account Executive position at Deephaven Mortgage LLC?
Why Deephaven Mortgage? Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan. We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting. Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners. Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com. Job Overview Deephaven Mortgage is hiring for Inside Wholesale Account Executives in the non-QM space. The ideal candidate will possess a strong combination of a quick learner with interpersonal skills, positivity, and be able to take Deephaven’s process, products, pricing, and service to the wholesale broker marketplace in a confident manner. Inside Wholesale Account Executives are expected to increase and grow the Company’s wholesale lending business by developing and maintaining mortgage loan broker relationships and agreements with qualified brokers, banks, and credit unions nationwide. As an Inside Wholesale Account Executive, you will need to work in our office located in the Ballantyne area of Charlotte. What You’ll Do Make daily outbound calls to develop new accounts and follow up regularly to ensure client satisfaction Answer loan pricing and scenario questions Work closely with operations to resolve any issues Work with partners to assist in account development Manage client expectations and develop trust Manage tracking and reporting of monthly volume and loan quality Remain up to date with regulatory industry standards and requirements What We Need 2 years of mortgage lending experience Well-developed understanding of mortgage underwriting, processing, closing and sales procedures Excellent interpersonal and account development skills Exceptional customer service skills, with attention to detail and follow through Ability to work well independently, in a fast-paced environment Strong desire to progress, learn and begin a long-term career with the right company Exhibits confidence and empathy when dealing with current and potential customers Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths Conducts himself/herself in a professional manner regardless of the situation Team player committed to excellence, working hard and having fun Experience with Encompass/Point/mortgage origination systems (Preferred) This role is NOT REMOTE. This role is full time in office in the Ballantyne area of Charlotte, NC. You Are Someone Who 2 years of mortgage lending experience (D2C or call center experience preferred) Well-developed understanding of mortgage underwriting, processing, closing and sales procedures Excellent interpersonal and account development skills Exceptional customer service skills, with attention to detail and follow through Ability to work well independently, in a fast-paced environment Strong desire to progress, learn and begin a long-term career with the right company Exhibits confidence and empathy when dealing with current and potential customers Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths Conducts himself/herself in a professional manner regardless of the situation Team player committed to excellence, working hard and having fun Experience with Encompass (Preferred) Our Perks Time to Recharge – Unlimited Responsible Time Off (RTO) Future Finance Focused – Generous employer-matched 401(k) plan Community Connect– Philanthropy Committee that creates charitable initiatives Health from Day One – Comprehensive health insurance starting on day one of employment Family Matters – Competitive maternity and paternity leave Culture & Celebrations – Culture Committee with team-building events and celebrations Ideas Welcome – Encouraging thought leadership and innovation Guidance & Growth – Mentorship opportunities for career development Perk Up – Exclusive discounts on travel, tech, pets, legal, and more Privacy Policy Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can’t qualify for a traditional loan.
