Part-Time Customer Service

Position Overview: As a Customer Service Representative at Deep South Freight , you will be a vital point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a key role in maintaining positive relationships, addressing inquiries, resolving issues, and coordinating effective communication between customers and internal departments.

Key Responsibilities:

• Customer Interaction:
• Serve as the primary contact for customer inquiries, orders, and requests, demonstrating a high level of responsiveness and empathy.
• Handle incoming calls, emails, and messages in a courteous and timely manner, providing accurate information and assistance.
• Order Management:
• Process and manage customer orders, ensuring accurate documentation, scheduling, and coordination with dispatch teams.
• Monitor shipments to track progress and provide customers with timely updates.
• Issue Resolution:
• Address customer concerns, complaints, and inquiries professionally and efficiently, striving to find effective solutions that meet both customer and company needs.
• Collaborate with relevant departments to resolve service disruptions, delays, and other operational challenges.
• Documentation and Reporting:
• Maintain detailed and organized records of customer interactions, orders, and communications.
• Generate and distribute regular reports and updates to customers regarding their shipments.
• Relationship Building:
• Develop and nurture positive relationships with customers, understanding their unique requirements and providing personalized service.
• Proactively engage with customers to gather feedback and identify opportunities for improvement.

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20